Low quality streaming

[mach1man]

So I have an unlocked S23U, I'm using it on Verizon and when I stream YouTube live content or Twitch I can't really watch over 480p or it starts to lag. Could there be a setting I'm missing? My girlfriend has the S23+ and can easily watch in 720p.

 

[Bla1ze]

So I have an unlocked S23U, I'm using it on Verizon and when I stream YouTube live content or Twitch I can't really watch over 480p or it starts to lag. Could there be a setting I'm missing? My girlfriend has the S23+ and can easily watch in 720p.

Have you checked to see if Data Saver was somehow flipped on? - https://www.samsung.com/us/support/answer/ANS00079018/ Additionally, are you also using a VPN or any ad blocking software?

 

[B. Diddy]

Does this happen on both wi-fi and mobile data?

 

[mustang7757]

You mentioned Using on Verizon not WiFi so assuming your using Verizon data , check your account for Verizon online see if when using mobile data to stream if toggle on only 480p

 

[Gary02468]

Some carriers detect video streaming and throttle your internet speed. The streaming service detects the low-speed connection and reduces the resolution to match.

If that's what's happening, you can either use WiFi instead of mobile data, or else try to bypass the carrier throttling by using a VPN. But most commercial VPNs won't support high-speed connections unless you pay a lot, and your carrier might throttle you anyway if it detects an IP of a known VPN provider.. I run my own VPN at home on a Raspberry PI. Connecting my phone to that VPN, I can successfully evade my carrier's throttling, and the VPN is fast enough to support 4k streaming.

 

[mach1man]

Thanks for all the help. I tried having my girlfriend next to me, we watched the same streamer and at 720p60 her S23+ was smooth no freezing, mine froze and then came back. But was delayed behind the stream. I'm wondering if it's something with my line on Verizon

 

[B. Diddy]

So does it also happen on wi-fi? Trying to narrow things down here.

 

[mach1man]

So does it also happen on wi-fi? Trying to narrow things down here.

It's only when I'm on my Cellular network. Wifi is fine

 

[B. Diddy]

Ok, then it's definitely something to do with your mobile data. Girlfriend on Verizon as well, or some other carrier?

What download speeds are you getting? Search "speed test" using Google and use Google's own test site to check.

 

[mustang7757]

I know ATT has it in your account online not sure TMO never checked

 

[mustang7757]

I know ATT has it in your account online not sure TMO never checked View attachment 354315

 

[mustang7757]

Found the toggle lol

 

[mach1man]

Ok, then it's definitely something to do with your mobile data. Girlfriend on Verizon as well, or some other carrier?

What download speeds are you getting? Search "speed test" using Google and use Google's own test site to check.

We are both on Verizon. I'll try the speed test

 

[mach1man]

I know ATT has it in your account online not sure TMO never checked View attachment 354315

I'm pretty sure I have unlimited high speed enabled and paying for it. I'm on Verizon but I'll double check

 

[Rose4uKY]

I have unlimited on Verizon with 4 lines and me and hubby are on the one with the 720P it's 10 bucks more I think and the lower plan is 480P even though it's unlimited it depends on the plan which video you get. I just looked up my plan it says Play More and I saw a toggle turned off about maximum video streaming that I never knew was there. I guess I need to turn it on for me and Hubby. It says it eats data but we have unlimited. I use wifi at work hubby can't. I haven't been paying attention when I watch video but now that it's turned on wonder how much of a difference it is.

 

[Rose4uKY]

Found the toggle lol

I didn't know we had a toggle just commented I found one for Verizon I turned it on

 

[mustang7757]

I didn't know we had a toggle just commented I found one for Verizon I turned it on

Thanks for verifying Verizon has this also

 

[danhartman26]

I didn't know we had a toggle just commented I found one for Verizon I turned it on

Thanks Rose4uKY - I dug into my lines on Verizon and enabled that on 1 line. When I tried on a second line, it said that I had to log out and wait 15 minutes before I could change the toggle because one was pending. I'll try the second line again later...