Low signal strength

[mtech#WN]

I've been talking to myself in this thread today about my issues that popped up this morning, but perhaps my thread title isn't correct, so I'm trying again.

Maybe they are separate issues, but as I sit in my home office right next to my Verizon range extender, I get 4 bars (no 3G/4G here!), but as soon as I walk out of the room it drops to 2 and then ZERO bars.

I haven't had this problem until today. I have no idea if it's the phone or if it's Verizon. I've been over the mountain and hit a different tower that has 3G and had no problems when there.

Anyone else having issues or do I need to just check locally?

 

[Eileen89]

Are you in the Philly area? Because my 4G dropped to 1X only and has stayed that way all day. I didn't know it till I left my house, though, as I only get one to 0 bars only with the Rezound inside of my house anyway. GSM is the only thing that works in my house.

 

[dpham00]

Call verizon to see if there is an outage in your area. Also, you can pull the battery with the phone on, then open the sim tray, and wait 5 minutes and put everything back together.

 

[dadds27]

i live in south jersey (right over the bridge from philly) and i had 1x during the morning but now everything is fine

 

[mtech#WN]

I did a battery pull but didn't open the sim tray. Reset the range extender. Called Verizon but they didn't show any outages.

Went to town tonight where I get 4G, did a *228, came home and retried the photo MMS send, and it worked per the usual 1X slow send. Gah.

 

[silvertone3]

I did a battery pull but didn't open the sim tray. Reset the range extender. Called Verizon but they didn't show any outages.

Went to town tonight where I get 4G, did a *228, came home and retried the photo MMS send, and it worked per the usual 1X slow send. Gah.

I've read that you're not suppose to use *228 on a 4g phone because it does something to the sim card. I was using my T'bolt at the time,but I'm not going to try it on my Rez. just in case.

 

[Jude526]

4g phones don't use *228 to reset capabilities. It can cause problems to the SIM card
Best thing to do is a battery with SIM card pull for a few seconds. It will reboot when you reinstall them.

Sent from my Thunderbolt using Tapatalk

 

[clemarr]

This afternoon I attended a school Christmas program my Granddaughter was in. I checked my phone and had no bars and no 3g. My son was sitting next to me and he has the Droid 3. He checked his and had 3g and 3 bars. I looked at the db on mine and is was -104 and on his it was -76. That's a big difference. The tower is around 2 miles from where we were. Are the radio's in these phone that much worse then the Motorola phones? Besides the creaking cover I have no other problems and love this phone.

 

[Postoid]

I live in a 3G only area and a couple of nights ago I saw for the first time in 3 weeks this 1x next to the 3-4 bars I usually receive. Not even worth downloading anything as it was snail-mail slow. So just waited a while...powered down the phone, rebooted then tried again and got back 3G so it must have been a slowdown or some server related problem at the CO in this little town. Motorola phones for the most part have very good receive on the radios they use. My Rezound seems to work good most of the time for receiving and placing calls with the db hovering right around 68 - 70db.

 

[idiotekniques]

This afternoon I attended a school Christmas program my Granddaughter was in. I checked my phone and had no bars and no 3g. My son was sitting next to me and he has the Droid 3. He checked his and had 3g and 3 bars. I looked at the db on mine and is was -104 and on his it was -76. That's a big difference. The tower is around 2 miles from where we were. Are the radio's in these phone that much worse then the Motorola phones? Besides the creaking cover I have no other problems and love this phone.

you might have a defective phone. that's a huge difference.

i placed my rezound next to my droid x and my rezound had a stronger signal each time. not by anything resembling your 30db difference, more like 5-7db.

i did this about twice a day for the first 3-4 days i had both phones. this is at my apartment. there were times where while the motorola showed more bars, it actually had less of a signal.

 

[mtech#WN]

I found out through my Tier 2 call to VZW tech support today that they are having issues with the network talking to the network extenders (which is what my problem turned out to be). Maybe the problem is more widespread? I'm in South Dakota and they said it's a midwest issue.

 

[dpham00]

fyi, a tier 2 is essentially 1st level tech support. When you first call, you go to a basic rep that can do basic stuff and very basic troubleshooting. Beyond that, they will transfer you to a tier 2

 

[mtech#WN]

I went straight to tier 2 today.


My local support the day before had me do that today.