Low Volume after Marshmallow Update

[CharlesCC2]

Hey guys, this is in regards to the Cricket version of the Galaxy S6. It currently has Baseband version G920AZTUU4CPF2.

Since getting the upgrade to Marshmallow a few days ago my volume has been extremely low in almost every regard. Ringtone, notifications, system volume. I'm not sure whether media playback volume is lower but it is adequate. Phone call volume seems lower though it is not unacceptably low.

I've cleared the cache partition but have no idea what else to try. I did a Google search and found a few others having this problem and none seem to have found a solution. The volume is almost inaudible when my phone is in my pocket and I miss most notifications. The lock/unlock screen sound is almost inaudible when holding the phone a few feet from my face.

Has anybody else had this problem? I almost feel like this is something that does not have a resolution that I can affect. Perhaps this will be resolved in a software update eventually. A couple friends with the Galaxy S6 (AT&T) don't have this issue, so with Cricket constantly being behind in updates I think I may have to just wait it out. If anybody has any ideas until then I'd appreciate it.

 

[Ronald E Bartholomew]

I am having the same problem, even after clearing my cache

 

[TheGoodNamesAreGone]

Been experiencing the same thing with my s6 edge since I got the MM update as well. Sound quality on videos is extremely poor.

 

[coldfilter]

Ever since the update the volume seems to have been reduced when listening to music via headphones

Posted via the Android Central App

 

[Tazwi]

Well I would suggest calling cricket technical support and complain about it. The more people complain the quicker they will respond to getting the issue fixed. You can also send a email to Samsung support regarding the issue also.

I myself went the other route, I was sick and tired of waiting for cricket to get marshmallow out on the galaxy s6, so I just flashed my cricket SM-G920AZ and made it a SM-G920A (at&t s6) instead. The problem is now I have all of AT&Ts bloatware along with AT&Ts S6 Marshmallow, but I can say i don't have any sound issues. I was actually looking at going back to cricket software when I found this article saying there are sound issues in it. I guess I will wait until cricket released yet another update.