Marshmallow- why can't I access apps?

[scarlettgray7]

Marshmallow- Can't access apps

Just updated to Marshmallow this week. Now when I go into the Settings menu and tap Apps, nothing happens. I get the blue loading circle, but nothing ever loads. I've left my phone on for over an hour waiting for it to load, but... nothing.

I can tap on the menu (three dots, upper right hand corner) in Apps, and I can reset the app preferences. If I tap on "show system" nothing happens. I can open the "Configure Apps" menu, but form there, if I tap on anything, I'm right back to the loading circle.

I can't grant certain app permissions, disable apps, or manage them because they require me to go into the app settings and I can't. Has anyone else seen this or know a way to fix it?

 

[srkmagnus]

Re: Marshmallow- Can't access apps

Just updated to Marshmallow this week. Now when I go into the Settings menu and tap Apps, nothing happens. I get the blue loading circle, but nothing ever loads. I've left my phone on for over an hour waiting for it to load, but... nothing.

I can tap on the menu (three dots, upper right hand corner) in Apps, and I can reset the app preferences. If I tap on "show system" nothing happens. I can open the "Configure Apps" menu, but form there, if I tap on anything, I'm right back to the loading circle.

I can't grant certain app permissions, disable apps, or manage them because they require me to go into the app settings and I can't. Has anyone else seen this or know a way to fix it?

Have you cleared cache? Give that a try and see if it fixes this issue: https://support.t-mobile.com/docs/DOC-10672

 

[scarlettgray7]

Re: Marshmallow- Can't access apps

Hmm. I tried clearing the cache partition, but nothing has changed. I opened up the Apps menu after the wipe, and it's still flashing the loading circle.