Marshmallow- why can't I access apps?

scarlettgray7

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Feb 19, 2016
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Marshmallow- Can't access apps

Just updated to Marshmallow this week. Now when I go into the Settings menu and tap Apps, nothing happens. I get the blue loading circle, but nothing ever loads. I've left my phone on for over an hour waiting for it to load, but... nothing.

I can tap on the menu (three dots, upper right hand corner) in Apps, and I can reset the app preferences. If I tap on "show system" nothing happens. I can open the "Configure Apps" menu, but form there, if I tap on anything, I'm right back to the loading circle.

I can't grant certain app permissions, disable apps, or manage them because they require me to go into the app settings and I can't. Has anyone else seen this or know a way to fix it?
 

srkmagnus

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May 23, 2010
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Re: Marshmallow- Can't access apps

Just updated to Marshmallow this week. Now when I go into the Settings menu and tap Apps, nothing happens. I get the blue loading circle, but nothing ever loads. I've left my phone on for over an hour waiting for it to load, but... nothing.

I can tap on the menu (three dots, upper right hand corner) in Apps, and I can reset the app preferences. If I tap on "show system" nothing happens. I can open the "Configure Apps" menu, but form there, if I tap on anything, I'm right back to the loading circle.

I can't grant certain app permissions, disable apps, or manage them because they require me to go into the app settings and I can't. Has anyone else seen this or know a way to fix it?
Have you cleared cache? Give that a try and see if it fixes this issue: https://support.t-mobile.com/docs/DOC-10672
 

scarlettgray7

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Feb 19, 2016
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Re: Marshmallow- Can't access apps

Hmm. I tried clearing the cache partition, but nothing has changed. I opened up the Apps menu after the wipe, and it's still flashing the loading circle.
 

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