Messages in Textra dont match stock app

[lkwest]

Hello all,

Ive been using Textra for about 10 years on various Samsung phones. No issues until now. I had an A71 and yesterday I bought a S21. In the process of trying to switch my text messages over to my new phone, I realized that, on my old phone, the messages in the samsung stock messaging app dont match Textra. They are totally jumbled... messages missing, texts with person A are appearing in person B's chat log, group texts are missing, etc. But in Textra all the texts are normal.

Im hoping to fix this on my old phone so that I can transfer them to my new phone.

 

[suzolin13]

I had a similar situation a couple of years ago when I upgraded to my S21 Ultra...there was no fix & I ultimately gave up

 

[mustang7757]

Best thing to do when you switch between devices is go back to stock message app and let the transfer happen with that , the system doesn't look at 3rd party messages to complete the transfer , then go back to your 3rd party message app.
Another thing make backups periodically to Smart switch on PC that way you can restore messages or lot of other things any time.

 

[lkwest]

Best thing to do when you switch between devices is go back to stock message app and let the transfer happen with that , the system doesn't look at 3rd party messages to complete the transfer , then go back to your 3rd party message app.
Another thing make backups periodically to Smart switch on PC that way you can restore messages or lot of other things any time.

Yes but its the stock messaging app (on the old phone) that has the jumbled messages, while the messages in Textra (on the old phone) are normal. Does that make sense?

 

[mustang7757]

Yes but its the stock messaging app (on the old phone) that has the jumbled messages, while the messages in Textra (on the old phone) are normal. Does that make sense?

The way that can happen if you been on Textra for awhile then switched to stock message app it might take a few to sync everything up, what you can do is set it as you default message app wait about 20 minutes if it didn't sync up try force stop and wait couple minutes if it still hasn't then clear it's data then force stop this should correct it

 

[lkwest]

Hmm tried this, didnt help.

 

[mustang7757]

Wait a day or 2 on the stock message app since doing that and see if it's corrected

 

[suzolin13]

I vaguely remember when I tried several transfer methods, my old phone had no problem syncing from textra to the stock messaging app - I went back & forth a few times & everything was fine on the old phone. It was only on the new phone that the messages were all jumbled. It didn't matter whether I did smart switch with all the messages in textra or the stock app. I think I even deleted textra from my old phone & had the same problem when I moved everything to the new one. It was really frustrating...