Missing Google Drive files. CRITICAL, SERIOUS

[IMANUT46]

This AM, immediately after turning on my Pixel 3, all, repeat, all the files are gone. There is not ONE file anywhere. 8 years of work GONE. I'm open for any suggestions. HELP!!!!

 

[YankInDaSouth]

Have you checked your Drive account from a PC or Chromebook? Maybe it's just an isolated incident on you Pixel and the files are still stored probably ...

 

[IMANUT46]

Have you checked your Drive account from a PC or Chromebook? Maybe it's just an isolated incident on you Pixel and the files are still stored probably ...

I don't have a PC

 

[IMANUT46]

The problem is fixed. I've been trying al morning to find the problem.
To fix it, I uninstalled it. It left me with 2 choices. UPDATE & OPEN. I chose UPDATE. When I reopened Drive, all the files were there. GO FIGURE.

 

[YankInDaSouth]

The problem is fixed. I've been trying al morning to find the problem.
To fix it, I uninstalled it. It left me with 2 choices. UPDATE & OPEN. I chose UPDATE. When I reopened Drive, all the files were there. GO FIGURE.

Glad you got it worked out! I know losing years worth of files would have been horrible!!

 

[B. Diddy]

My guess is that there was some glitch with the syncing -- by uninstalling it, then re-updating the app, it probably cleared out the app cache/data and then re-synced.

All of your files will always remain safe in the Google Drive cloud. If this happens again, the first thing to do would be to go to Settings>Apps, select Google Drive, then clear its app cache/data, then Force Stop. When you reopen it, it will sign back into your Google account and resync.

 

[IMANUT46]

Thanks. Actually, I did clear the Cache, but I didn't FORCE Stop. I'll remember that if it ever happens again.

To say I was panic stricken, is an understatement.