Monthly data didn't renew - is it the carrier or my phone?

[venom0706]

I recently started using my LG G7 again, after 9 months of using my old S7E and storing the G7 in the drawer.

However, when Vodafone attempted to renew my monthly Data pack, the automated operator says I don't have enough credit (although I have £13 and it should automatically take £10 when from it when renewing the Data). And I always add the credit a few days before my Data runs out so it can automatically deduct from the credit and renew when the time comes.

My question is - is it possible for the phone to be at fault or is it purely the carrier (Vodafone) ?

I just hope this is pure coincidence and there isn't any correlation between using the G7 for the first time in 9 months and the Vodafone issue, as this didn't happen when using the S7E.

The G7 is unlocked and should work with any UK carrier.

Thanks.

 

[Rukbat]

It sounds like purely the carrier (assuming that you're using the SIM you used in the S7), Call them. (If you're using the SIM that was in the G7 [and got a new one for the S7], you'd be putting credit into the wrong account.)