Question More Photos woes

[chawke]

After a phone (Pixel) restart, I saw that Google Photos had suddenly duplicated all media on my device and was starting to back the duplicates up although the originals were already backed up. I paused backup and restarted the phone again. This removed the duplicates, but then not all media displayed on the Photos tab in Photos - it only goes back to a certain date.

Nonetheless, it seems they're all there in the "On this device" section in the Collections tab, although the count on Camera is wrong (only said 1, for the one new item that backed up after resolution of duplicates, apparently not counting all of the older items which - I checked - appear to be both on device and Cloud as intended). Clearing cache didn't resolve. However this seemed to revert (at least partly) hours later, but it was still off -- differences in count between device and cloud, with no easy way to tell where the discrepancy was.

For now, I've done a takeout. Meanwhile, can anyone advise how to avoid the above issues?

 

[B. Diddy]

That sounds like a very unusual glitch. I've only encountered something like that when upgrading phones (where photos that were still locally saved got transferred over to the new phone, and then on the new phone started to get backed up to Google Photos in the cloud). I would definitely send Google feedback about this.

The only advice I can think of to avoid this would be to regularly use the Free Up Space option in Google Photos, so that you don't have many of the photos locally saved. That would help minimize confusion if this glitch surfaced again.