MOTO G 5G 2023 - I can't transfer files by USB when I plug in my phone to my PC? help?

[joewinko4ever]

I have a Moto G 5G 2023 cell phone & I'm having a problem with it. I can't transfer files from my phone to my PC when I plug it in with a USB cable (I tried MANY different USB cables and none of them work & I tried plugging it into multiple computers). but it worked before though but it isn't working now.

Usually, there's an option to change the USB settings when you plug a phone into a computer by USB BUT that option doesn't show up on my phone at all when i plug in it by USB, even on the pull down screen it doesn't show up at all.

I tried fixing this but i can't get it to work. I even tried enabling Developer Options & I switched on USB debugging BUT IT STILL IS NOT WORKING!

does anyone know how I can fix it so i can transfer files from my cellphone to PC when it's plugged in?
I don't want to have to reset my cellphone because I can't really create a backup of it & that would be a MAJOR HASSLE

but is there anyway I can fix it and get it to work?
please help ♥

 

[Scott337]

Have you tried installing Motorola Device Manager on your PC?

Motorola Device Manager contains USB drivers and software to connect
your Motorola phone or tablet to your computer using a USB cable.

Drivers | Motorola Support US

Visit the customer support page to view user guides, FAQs, bluetooth pairing, software downloads, drivers, tutorials and to get repair and contact us information.

en-us.support.motorola.com

~ Scott

 

[B. Diddy]

Welcome to Android Central! Also, check the phone's USB port to make sure it's clear of any debris. Use a can of compressed air to blow it out, and a dry toothbrush to scrub the contacts.

 

[joewinko4ever]

Have you tried installing Motorola Device Manager on your PC?

Motorola Device Manager contains USB drivers and software to connect
your Motorola phone or tablet to your computer using a USB cable.

Drivers | Motorola Support US

Visit the customer support page to view user guides, FAQs, bluetooth pairing, software downloads, drivers, tutorials and to get repair and contact us information.

en-us.support.motorola.com

~ Scott

i have never had to do that with any other phone i've had before...
but i did try installing the drivers and it still doesn't work when i plug my phone into my computer...
even tried restarting my computer & the phone.
it doesn't give me an option to switch to file transfer when i plug my moto g5g 2023 into my computer. it just acts like i pluged it into a charger.

 

[Laura Knotek]

Have you tried a different USB port on your PC?

 

[mustang7757]

Usually when u don't get that notification for USB in notifications panel is because the cable and yes I read you had tried a couple but you need a known Good Cable to try on a different device to see if that USB settings shows up , I can talk from personal experience that cable was the issue after trying multiple.