Moto G: error on update

[berlin00]

My phone will not update. When I do it powers off, tries to update and it ends in an error. It then reboots to its former state. Bootloader has been unlocked, and have tried to update with a rooted and unrooted state. Still no joy. Even tried factory settings and recovery. Still no joy. Any ideas?

 

[Ry]

Re: Moto error on update

My phone will not update. When I do it powers off, tries to update and it ends in an error. It then reboots to its former state. Bootloader has been unlocked, and have tried to update with a rooted and unrooted state. Still no joy. Even tried factory settings and recovery. Still no joy. Any ideas?

Which Moto G do you have?

 

[berlin00]

Re: Moto error on update

Erm. 16gb, 4.4.2. GB Retail, if that is what you mean.

 

[jec11718]

Re: Moto error on update

What update do you mean..

If you are on kk it's updated already. Gsm or cdma?

sent from my Nos M7 DNA

 

[berlin00]

Re: Moto error on update

It is a secondary update to the major new kitkat. Get back to you on whether Gsm or CDMA. It is boot locker unlocked. Just get Error message with this update. Probably done something to screw it up. Your help is appreciated big time.

 

[berlin00]

Yes
It is a sim phone... Tried it without the sim. Same result.

 

[berlin00]

Yeah. Sim phone. Bootloader unlocked. It was rooted. I unrooted it. Update goes ahead. Phone reboots to "updating" pic of Android. Then comes up with Error. It reboots again, back to its formal state. Saught advice from Motorola. They said try Recovery. Would not update. They then said try Factory Reset. Tried it. No joy. Have tried it with the SIM and without.
Do you think I will have to flash the phone with a Retail Firmware, or is their something simpler I could do?

Thanks

 

[berlin00]

Does anyone have any ideas about this? Sick of this constant update error.

 

[berlin00]

So I take it this is unfixable and nobody has a clue about this? Should I just take the phone back and request a new one, after all it is under guarantee. Been all over the web and no one is reporting this this apart from me. What do you think?

 

[Stephen Spackman]

I'd take it back and see if you can swap it out. Not had any issues myself since I bought it on Saturday.

Fantastic phone.

Posted via Android Central App

 

[berlin00]

Aye. Brilliant phone, but it just just won't update. Pain in the arse, but heyho. Has to be through Mototola, as phones4u will only take replace within a month. Had it for a month and a half. Should be oh hopefully.