Moto G not customizing ringtones properly

[LColbert]

moto g play (XT2413V)
When I try to go to my contacts list and try to customize a ringtone it brings up a ringtone list, I choose one, I click OK, but it's still the default ringtone. What's weird is when I do this it changes the FIRST contact to the custom ringtone. That's the only one I can change... the first contact.

I did try to make my desired contact the first one, but that didn't work. "ACE DENTAL" is the only ringtone I can customize.
Wtf???

 

[VidJunky]

Welcome to Android Central forums. Thanks for telling us what device you have. What app are you using? It may say Contacts, but Google Contacts appears as Contacts, Motorola's Contacts app may be just named Contacts as well. Looking online it looks like Moto's may be orange while Google's is Blue.

What I believe is happening is you are changing it in the wrong app. Both apps will have the same contacts, in the same order, which is why Ace is first and appears to be the only one getting changed but this will depend on your answer to the next question.

How are you changing the ringtone? Please describe, step by step, how you are changing the ringtone.

Things you can try would be to change the ringtone in both apps, one at a time, and test to see which, if either, is responsible for the ringtone you're hearing. That may be all you need but if you still have issues let us know and we'll go from there. Please include answers to my questions in your reply.