Question Moto G Play, can't transfer files from phone to PC

[howieblumpkin]

I am having trouble transferring files from my phone to my PC.

At first, under USB Preferences, I wasn't able to switch the setting from "No data transfer" to "File Transfer," those options were grayed out. I was able to change this by going into Developer Mode and changing the Default USB configuration to "File Transfer." However, having taken these steps, there has been no change. I have received no pop-up on my computer asking to access files via USB, and there is no notification on the phone.

 

[B. Diddy]

Welcome to Android Central! Have you tried different USB cables? Some cables are charge only, and it's also possible for data transfer wires in a cable to become damaged such that the cable can only charge.

 

[Laura Knotek]

Have you also tried different USB ports on your PC?

 

[mustang7757]

I am having trouble transferring files from my phone to my PC.

At first, under USB Preferences, I wasn't able to switch the setting from "No data transfer" to "File Transfer," those options were grayed out. I was able to change this by going into Developer Mode and changing the Default USB configuration to "File Transfer." However, having taken these steps, there has been no change. I have received no pop-up on my computer asking to access files via USB, and there is no notification on the phone.

Have you enabled USB debugging?

 

[howieblumpkin]

Have you enabled USB debugging?

Yes, I have enabled USB debugging. There has been no change.

 

[howieblumpkin]

Welcome to Android Central! Have you tried different USB cables? Some cables are charge only, and it's also possible for data transfer wires in a cable to become damaged such that the cable can only charge.

I have used this cable in the past to transfer data. I is currently the only USB cable I own (it's USB-C to USB-C, if that matters). I may need to buy a new cable.

 

[mustang7757]

Yes, I have enabled USB debugging. There has been no change.

Thanks for confirming, you have tried known Good cables , a lot of times they seem ok but they don't transfer

 

[B. Diddy]

It's definitely worth trying another cable. They're inexpensive, but you could also just ask a friend to borrow one, but it's a good idea anyway to have more than one cable.