Moto G Power Problem Connecting To 4G

[mrmilk]

My new Moto G Power unlocked phone will not connect to Verizon 4G but will connect to Verizon 3G. The Verizon company store said the phone was defective after two hours of 3 new sims, reseting network, and erasing all data (factory reset). Since I bought the phone from Motorola, they sent me a another phone that also did not connect to Verizon 4G. Motorola is sending me third phone. What is going on?

 

[B. Diddy]

Welcome to Android Central! You've already gone to Settings>Mobile Networks>Preferred Network Type and made sure it's set to 4G? https://www.motorola-support.com/us...-g7-power/topic/network/change-network-mode/9

 

[mrmilk]

Thank you for your quick reply. I have a Moto G Power not a Moto G7 Power. My choices in "Settings Settings > Network & Internet Network and Internet > Mobile Network > Preferred network type" is:

Global: This is the preferred setting for most locations.
LTE / CDMA: This setting should only be selected if experiencing service issues in locations that offer multiple network types and only LTE/CDMA is needed.
LTE / GSM / UMTS:

The Verizon store tried all three. Still no 4G

 

[B. Diddy]

Have you tried it in Safe Mode? https://support.motorola.com/us/en/solution/MS148713. It's still worth trying even after a factory reset, in case something keeps reinstalling automatically after the reset.

 

[mrmilk]

I also went to Settings > System > Advanced > Reset options.
Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS.
Touch RESET SETTINGS.

I also went to Settings > System.
Touch Advanced.
Touch Reset options.
Touch Erase all data (factory reset)
Touch Reset Phone.

 

[mrmilk]

Thank you. I have not tried Safe Mode. When my third phone arrives Friday, I will try Safe Mode.

Wednesday:

My third phone is working perfectly. Thank you Motorola! They worked with me and never hesitated to send me two phones until the problem was fixed. I recommend Motorola.