Moto G5 screen won't turn on after night

[Erick_Mendoza]

Hi. I just bought a Moto G5 a couple of days ago.

Everything was fine at the beginning. Even the first night with it was perfectly fine.

After the second night, I tried to unlock it with my fingerprint and it worked... but the screen didn't respond. The phone vibrates to let me know it unlocked but I fail to get image.

I tried again and again but no luck. I had to reset the phone to make it work.

Anyone else having this issue?

 

[B. Diddy]

Welcome to Android Central! Moved from the Nougat forum to the Moto G5 forum.

It could be some app you installed that's causing the instability. If it keeps happening, try booting into Safe Mode to see if it happens then. https://motorola-mobility-en-in.cus...e/motorola/moto-g5-plus/topic/reset/safe-mode

 

[Erick_Mendoza]

The only thing I did was install Slack and disable the Google app. I'm curious if that's what's causing the issue.

 

[Javier P]

The only thing I did was install Slack and disable the Google app. I'm curious if that's what's causing the issue.

Welcome to the forums. Did the Google app remain disabled after you restarted the phone? I wonder if the Moto G5 stock launcher (Launcher3) relies on some components included in the Google app.

 

[Erick_Mendoza]

I'm running Nova, but it didn't complain the first night.

 

[Erick_Mendoza]

Welcome to the forums. Did the Google app remain disabled after you restarted the phone? I wonder if the Moto G5 stock launcher (Launcher3) relies on some components included in the Google app.

Turns out the cold weather is causing the screen to dim a lot or completely shut down. Can this be fixed or should I change the phone?

 

[Javier P]

Turns out the cold weather is causing the screen to dim a lot or completely shut down. Can this be fixed or should I change the phone?

How cold, way below 0°C? Phones are designed to work in cold weather, but there are some limits where they will start to fail.

Also, are you leaving the phone at night on a cold surface (metal, glass, ceramic ...)?

 

[Erick_Mendoza]

I'm leaving it on a desk next to an open window. It does get cold (the phone). But I don't know the exact temp. Maybe tomorrow at the coldest point of the night I'll check and let you know.