Moto G54 Power Edition - Crackling Sound When Scrolling Videos (Android 14)

[Rasty]

Hi everyone,
I’ve been having an annoying issue with my Motorola Moto G54 Power Edition after updating to Android 14 . Whenever I scroll through videos on YouTube, TikTok, or similar apps, there’s a noticeable crackling/popping sound from the speakers right before the audio of the next video starts. On TikTok, it happens almost every time I switch videos, while on YouTube, it’s only occasional but still noticeable.
Interestingly, I had a similar issue with Xiaomi phones (13 Pro and 14) on Android 14 (both phones I returned back because of this issue, it is really annoying..), so I’m wondering if it’s an Android/Dolby bug. Has anyone else with a Moto G54 experienced this?

 

[B. Diddy]

Welcome to Android Central! Try testing it in Safe Mode: https://en-us.support.motorola.com/app/answers/detail/a_id/153514/~/safe-mode. You'll only be able to test preinstalled apps like YouTube.

 

[Rasty]

Welcome to Android Central! Try testing it in Safe Mode: https://en-us.support.motorola.com/app/answers/detail/a_id/153514/~/safe-mode. You'll only be able to test preinstalled apps like YouTube.

Hi, same issue in safe mode.

 

[mustang7757]

Does it happen in a video from your gallery?

 

[B. Diddy]

Also, do you still hear the crackling when using earbuds (either wired or Bluetooth), or is it only through the phone's own speaker?

 

[Rasty]

Also, do you still hear the crackling when using earbuds (either wired or Bluetooth), or is it only through the phone's own speaker?

Hi, I still hear the crackling even when I have my headphones on.

 

[Rasty]

Does it happen in a video from your gallery?

Yes, it happens even with an MP3 from my gallery—the crackling is still there

 

[mustang7757]

Yes, it happens even with an MP3 from my gallery—the crackling is still there

You have it at the highest volume level? What happens if u put it half way or 3/4?

 

[Rasty]

You have it at the highest volume level? What happens if u put it half way or 3/4?

I usually have my phone at 2/4 volume, sometimes at 3/4, at maximum volume it’s even more noticeable, but it’s there even at 2/4 and 3/4

 

[mustang7757]

Sounds like a hardware issue

 

[Rasty]

I tried to record and capture the crackling sound. The first video is from the phone, but the crackling isn’t audible on the PC—that’s the YouTube video. The second video is a recording of the sound through the PC microphone of what the phone produces; you can hear the crackling there, especially at the end at 0:10-0:11. That’s the video from SoundCloud
first:

second:https://on.soundcloud.com/18axxzAf6DSdyvDw5

 

[B. Diddy]

I'll be honest, I can't hear any crackling in either of those recordings. Do you have any other recordings where it's more prominent?