Moto X (1st gen): stuck on boot screen?

bbhybridchris

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Did the OTA update today and now my phone is stuck on the boot screen with the Motorola symbol and it says Motorola a Google company? Any ideas with what happened? Device was working fine before the update and it is a stock device not unlocked or rooted.

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someguy01234

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Re: Moto X stuck on boot screen?

You can try wiping cache, if not you have to do a factory reset, which will wipe all data on the phone.

Boot into bootloader menu:
Turn off the Moto X, then hold Volume Down + Power, then release them.

Use the Vol Down to navigate the menu. Use Vol Up to select an item. Don't press Power which would just turn off the screen.

Select and boot into Recovery. While you're in recovery, which is a screen with just the Android laying on his back, to bring up the menu:
Press and hold Vol Up, while holding it, press Power.

While in Recovery menu, Volume buttons is for navigation, and Power is for selecting.

You can try "wiping cache partition" first. If the phone still won't boot, try "wipe data/factory reset".

You could also try downloading the Motorola OTA update zip and flash it with using the "apply update from ADB". That require a bit more work.
 

bbhybridchris

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Re: Moto X stuck on boot screen?

When I boot into recovery the android on his back comes up with an exclamation mark on his belly and says no command underneath him? Guessing I may have to try the adb method to load? Any instructions on that process?

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davidnc

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Re: Moto X stuck on boot screen?

When I boot into recovery the android on his back comes up with an exclamation mark on his belly and says no command underneath him? Guessing I may have to try the adb method to load? Any instructions on that process?

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After seeing android on his back exclamation mark on his belly and says no command underneath him
The next step would be to :
Hold volume up + power
Hold for a few seconds then release them both
A new window opens
Use volume button to scroll down to highlite wipe cache
Push power button to execute
Phone shows a quick flash screen of wiping cache then reboots
As mentioned in the post above yours I would try wiping just the cache first before data wipe.

sent from my Moto X
 
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bbhybridchris

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Re: Moto X stuck on boot screen?

Did both those options and still get to the same point on the load up screen. Thinking I will need to apply the update through adb? Which I'm not to sure if myself? Any helpful instructions with this process? You guys have been very helpful so far thanks so much!

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Robbin Soper

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Re: Moto X stuck on boot screen?

having the EXACT same problem as you right now ... have NO idea what to do. I was thinking of going p to my service provider, but if i can fix it here, that would be perfect - some instruction as to installing update thru adb wud be helpful.
 

bitwiser

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Re: Moto X stuck on boot screen?

same here. I was able to update to soak test of Lollipop, but not update to .6 Maybe the OTA changed something.
 

Rodrigator

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Re: Moto X stuck on boot screen?

Did you find solution to the topic? I have the same problem anda tried averything (I don't know if there are more possibilities). Please help.

Rodrigator
 

weksa

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Re: Moto X stuck on boot screen?

There are some knowledgeable people on the Google+ Moto X community. It's worth a try asking there. I've been helped several times.
 

tkazzee

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This resurrected my moto thrusts had laid in a drawer for months! I thought it was garbage, had to do a full reset but all worth it to have this baby working again. Thank you!
 

Paul Anderegg

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My X is now stuck in the boot screen. It had been sitting around for a month after I upgraded phones, and I went to turn it on, and BOOT SCREEN. Doing FACTORY or RECOVERY from the bootloader screen just boots me to the same permanent white M logo boot screen. Battery is fully charged, and previous attempts gave me some error saying something was not found.

Is there any way to force a recovery or OS into this thing, or is it trash? I have Android SDK and some other apps I used to flash a new OS into my very old Thunderbolt, but can't remember how to go about forcing something into this phone.

Any help greatly appreciated. The phone will NOT stay turned off now, and is stuck on the white boot screen and heating up quickly. :(

Paul
 

lohith1103

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I had the exact same problem on my Moto E. 'wiping cache partition' option did not work for me initially. I had to use "wipe data/factory reset" option which worked.

Followed below steps (android version - Lollipop)

1. Ensure the device is powered off, and unplugged
2. Press and hold the Volume Down button and Power button (located on the right edge of the device) for approximately 3 seconds then release.
3. From the "Boot Mode Selection Menu" screen, select Recovery.
Note: Use the Volume Down button to scroll through the menu options and the Volume Up button to select.
4. From the "No Command" screen (Android figure lying on his back), press and hold the Power button then press and release the Volume Up button to display the menu options.
5. Select "wipe data/factory reset".
Note: Use the Volume buttons to highlight and the Power button to select.
6. Select Yes -- delete all user data.
Note: Allow several seconds for the factory data reset process to complete.
7. Select reboot system now.
Note: Allow several minutes for the reboot process to complete

Note that this completely deleted my data on the phone including contacts/media/apps installed etc :':)'(, but I could recover to some extent since some of the data was backed up to my google account.
 

hillbilly1987

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Sorry man but none of those wipe/ factory reset option worked for me. I was searching youtube for this issue and saw a guy reflash the OS from his pc. But the phone wasn't bricked previously. I'm going to search for the video again, if I find it I will post below.
 

Darin Gainey

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I've done the exact same thing, and I am also stuck at a boot screen. I've tried other things like flashing the stock firmware onto it and still nothing.
 

Mary Beth Blanton

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I'm having the same problem with my moto maxx....I tried everything you guys have suggested doing and still cant get past the reboot screen with the Moto insignia. I even took it to my carrier and they say I have a software issue and it isnt fixable. I was hoping they were wrong and you guys have found some way of fixing this problem. Any help would would be great!