Moto X 2014 Why am I having problems with Encryption?

[Serephan]

I just got my new Moto X a couple days ago and am trying to hook it up with my corporate Exchange server so I can sync e-mail and calendar. However, this requires full-device encryption (which I most likely would have done anyways, so no big deal).

The problem I have is that when I try to encrypt the phone (when I am fully charged and plugged in), it goes to the encryption screen (green android) for a few seconds, then reboots and doesn't encrypt anything. I've tried this about a dozen times so far at different times, and still no luck. Any ideas how to get around this? I've looked around the internet, and it seems like a relatively common problem since Android 4.2, but the only solution I've seen so far is "just keep trying over and over again".

 

[tyea]

Re: Problem with Encryption

I think you have to have a pin code secure login setup prior to encrypting.

Sent from my XT1095 using Tapatalk

 

[Matthew Booth]

Re: Problem with Encryption

I'm having the exact same problem. I'd link to my post on it, but I'm not allowed.

 

[tyea]

Re: Problem with Encryption

Encryption works on my pure edition.

Sent from my XT1095 using Tapatalk

 

[Akuma]

Re: Problem with Encryption

I'm having the same issue on my Verizon moto x. Only issue I've had so far.

Posted via the Android Central App

 

[afrozeke]

Re: Problem with Encryption

On my PE it did the reboot without encrypting thing the first try. The second try it worked normally. So... Bug?

Posted via the Android Central App

 

[drew_sf]

Re: Problem with Encryption

What I find confusing and interesting is that the encryption code you set up is the same as the pin code to unlock the phone. When I changed my unlock pin code it turned out to unlock encryption after a reboot I had to enter the new pin. I didn't know they were tied together. Could this be the cause of these issues?

Sent from my XT1053 using Tapatalk

 

[royalettin]

Re: Problem with Encryption

I just got off the horn with Moto support after running into the same issue.
It got escalated to L2 and now L3 (so expecting a call from their Moto X specific support team in the next day)

I had tried the encrpyt 10 times to no avail.
After the call on the side I decided to erase all content/settings and try again (I just got it today so I hadn't installed anything on it)
Retried after the erase and the 1st time didn't work, tried a 2nd time and now it's doing the encrypt...

So definitely an issue but just keep trying

 

[afrozeke]

Re: Problem with Encryption

Ah. Since I don't install too many apps or change things too much (no third party launchers etc) maybe that's why mine encrypted on the second try also.

But it's definitely a bug from the sounds of it. Shouldn't even happen once.

Posted via the Android Central App