Moto X Kitkat update mobile data broken

[jeffkey]

I updated my Sprint Moto X to Kitkat yesterday after receiving the notification. All seems to have gone well EXCEPT that mobile data (3G, 4G) doesn't work 99% of the time. Furthermore, the cell signal sometimes fades in and out. I do not see "3G" or "4G" in the top bar as I used to when wifi is off or out of wifi range, and there is no connection to the Internet without wifi. I DID see "3G" at home for a while when I turned wifi off (we have a Sprint Airave device at home), and I very briefly saw "3G" on the way to work this morning. Bu then it disappeared. I have not seen "4G" even though we're in a 4G area.

I've tried turning mobile data off and on, airplane mode off and on, switching the mobile network (Sprint only, CDMA/4G, and even GSM though that shouldn't work here in the U.S.), and rebooting the phone multiple times. I have not done a factory reset yet.

Any ideas?

 

[techitrucker]

When in doubt, reset..... Unfortunately.

Posted via Android Central App

 

[jeffkey]

I got impatient and did a factory reset. So far, that seems to have fixed it.