Hello,
I've recently purchased a pair of Soundcore Liberty 4 NC earbuds to replace my old Earfun earbuds, everything worked fine until I started to receive calls. I use a piece of mp3 music on my phone as ringtone and it has worked fine for years but with the new earbuds at first I thought I wasn't getting ringtone at all but then I realized earbuds do play ringtone but at a barely audible volume. To be specific once a call comes in, ringtone plays normally in earbuds for about a second or so then volume drops to almost none. My phone is Galaxy S24U with the latest stock rom (Android 16 & One UI 8.0), I've also tested this on S9+, A35 5G, and a Motorola smartphone, all of which have the same results. Interesting thing is this issue only occurs when I use non-stock ringtones. I can pick any of the stock Samsung ringtones and they'd work with the earbuds just fine but any music files used as ringtone earbuds'd have volume problem when receiving calls.
I have gone back and forth with Soundcore support for over a week and I haven't gotten anywhere. Now Soundcore support started to ask me to contact Samsung despite I repeatedly telling them 1. this happens to more than just Samsung phone 2. old non-Soundcore earbuds worked fine. Unsurprisingly after contacting Samsung support with the issue I am being sent in circles back to Soundcore. Anyone have any idea what's going on here? Any help'd be greatly appreciated, thanks.
I've recently purchased a pair of Soundcore Liberty 4 NC earbuds to replace my old Earfun earbuds, everything worked fine until I started to receive calls. I use a piece of mp3 music on my phone as ringtone and it has worked fine for years but with the new earbuds at first I thought I wasn't getting ringtone at all but then I realized earbuds do play ringtone but at a barely audible volume. To be specific once a call comes in, ringtone plays normally in earbuds for about a second or so then volume drops to almost none. My phone is Galaxy S24U with the latest stock rom (Android 16 & One UI 8.0), I've also tested this on S9+, A35 5G, and a Motorola smartphone, all of which have the same results. Interesting thing is this issue only occurs when I use non-stock ringtones. I can pick any of the stock Samsung ringtones and they'd work with the earbuds just fine but any music files used as ringtone earbuds'd have volume problem when receiving calls.
I have gone back and forth with Soundcore support for over a week and I haven't gotten anywhere. Now Soundcore support started to ask me to contact Samsung despite I repeatedly telling them 1. this happens to more than just Samsung phone 2. old non-Soundcore earbuds worked fine. Unsurprisingly after contacting Samsung support with the issue I am being sent in circles back to Soundcore. Anyone have any idea what's going on here? Any help'd be greatly appreciated, thanks.
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