Multiple problems on my HTC U11

[Riju2121]

Hello Guys..I am an user of HTC U11 Since 2019..The device was running smoothly till september last year but after that I was encountered with the following problems

1)Wifi-Whenever I am trying to activate the wifi of my device by clicking on the wifi icon,my phone is getting freezed and also the display of my phone is getting off automatically for 2-3 seconds and I am being redirected to the Wifi option of my device.Thereafter the Wifi option is neither getting activated and nor detecting any wifi device nearby..This process is getting repeated whenever I am trying to activate the wifi of the device

2)Sim Card Detection-Whenever I am inserting sim card on my device,the network signal icon is not getting displayed on the top right corner of my device.Further if I click on the Dual Network Manager option in settings page,it s getting displayed that "com.android.phone is not responding.would you like to send an error report to HTC?..This will help us improve our products"

Till Now I have only done factory reset to resolve the problem but it didnt work out.This device is the global variant with dual sim support having 6GB Ram and 128GB Rom

 

[mustang7757]

Hi, welcome to AC!

Have you tried safe mode ?

 

[Riju2121]

Yes I have tried but no solution as of now

 

[mustang7757]

Yes I have tried but no solution as of now

Does HTC have customer support?

 

[B. Diddy]

Welcome to Android Central! If the problem happens in Safe Mode as well, then it's either a firmware or hardware problem. A firmware problem would require you to reflash the stock ROM. I'm not sure how involved that is for a U11 -- you may want to check the forums at XDA-Developers.com.

 

[Riju2121]

Does HTC have customer support?

Not really..In my country HTC has stopped operating

 

[Riju2121]

Welcome to Android Central! If the problem happens in Safe Mode as well, then it's either a firmware or hardware problem. A firmware problem would require you to reflash the stock ROM. I'm not sure how involved that is for a U11 -- you may want to check the forums at XDA-Developers.com.

I was also thinking the same that reflashing of the Stock ROM might give the solution.Thank you..I ll definitely see how it can be done

 

[Kizzy Catwoman]

It does sound to me too, like a hardware failure. Especially if the sim card is failing but coming up with a com.android.phone error. The phone has probably come out of warranty by now.

I would try the XDA forum for a ROm to refresh it or you may need a new phone.

Welcome to the forums