My alternative password and fingerprint scanner won't work and I'm locked out. What can I do to fix this?

[AC Question]

alternative password and fingerprint scanner wont work and im locked out.

My samsung s5 mini wont accept my alternative password and fingerprint scanner doesnt work so im locked out of my phone , I tried turning it on an off , took out the battery , buth still it wont work how can I fix this?

 

[B. Diddy]

Re: alternative password and fingerprint scanner wont work and im locked out.

Welcome to Android Central! If you fail the unlock enough times, does it prompt you for your Google credentials?