My bad VZW experience with a bad unit.

[mistyinca]

Shawn could have completely changed this by saying, "gee, you might be on to something, I just reproduced the problem by visually looking at identical model phones and your -db is substantially lower, a hybrid PRL and a master reset isn't going to help you, let me see what I can do to get a replacement for you."

OP, I can definitely relate to your frustration, and I myself had to deal with a motley crew of imbeciles in getting my phone to me.

What I can tell you about people like Shawn is this: they really don't know anything about the phones they are representing. They are likely given a brief inservice which includes a set of protocols, and he was simply going through his protocols. His superiors did not provide him with extensive trouble-shooting advice beyond those protocols. This is the unfortunate reality of dealing with big electronics stores. Gone are the days of individual specialty stores where the personnel really really KNOWS the products they are selling and have the ability to provide dynamic advice on the scenario you present. Today, Shawn is providing generic help on the newest, high-demand cell phone. Tomorrow, he'll be highlighting Mario Galaxy 2 for the wii.

I know that doesn't lessen your frustration, but hopefully it can help you realize that Shawn is not the person you go to for real technical help.

 

[dr.duct_mossburg]

Wow, I really didn't plan on reading the whole OP but as I kept reading on I got more and more amazed at the lack of service.

A apologize for your inconvenience, obviously at this point it's all Irrelevant and that's most likely the last thing you want to hear from a vzw employee.

Please, anyone that has trouble like this. Go to the VZW website, their are a lot of other channel’s that can be taken if you are having an issue with a store like this. Their are email addresses of multiple "hot shot" vzw employee's. (not that you should even have to do this, but it's a better way to get results.) Don't go straight to the top. Work your way from the bottom. CS VP's are a powerful start.

Executive Leadership

Note: These are serious circumstances only. Be rational. The OP is well spoken and professional. If your grammar is shoty and your miss-spelling ever 5th word, you will most likely be blocked.

 

[bubbabeatz]

I see nothing wrong with what he did.
He received a defective unit and was brushed off by the store. I would have raised all kinds of hell.

I had to do this once with my storm after about an hour of freaking out the manager gave in and spent 30 minutes sucking up to me after