My calling won't work!

[anniebrwn]

So about a month ago my calling wouldn't work!I have a Galaxy S4 I can send and receive calls but I can not hear the person nor can they hear me my phone is fully updated to 4.4.2 kitkat! Yes my microphone does work! I have tried restarting my phone taking out my sim card even a factory restart but nothing is working! I would love any help please!

Posted via the Android Central App

 

[B. Diddy]

Welcome to Android Central! The first place to start with these kinds of issues is with your carrier--give them a call or bring the phone to their store and ask them.