My connection keeps freezing every few minutes on wifi

[jejeba86]

Hi, everyone.
I have a stock Note 4, from T-mobile, using android 5.1.1 connected to an Asus RT-N66R router through the 5GHz net.

My internet connection is great, ISP is Comcast, and all my other devices at home never have any problems, including android tablets. A Nexus 7 and an Asus transformer.

When I'm connected on the wifi, my connection keeps freezing for something like 30s every once in a while, like every 10 minutes. The wifi still shows full signal, it's just the internet, and only on the phone.

It's really annoying, and I tried a lot of things already.

My router does not have the MAC filter on, I'm using smart switch on the phone, but I tried without it as well.

My wife has the same phone, and the same problem, so it's not exclusive to mine.

Could you help me diagnose that?

I tried looking online, but I found it really hard to find the correct words to find this problem I'm having.

Thank you in advance.

 

[Laura Knotek]

Hi and welcome to AndroidCentral.

Please take a look at this guide and see if it helps you.

If you need more help, please let us know.

 

[jejeba86]

Thanks, but none of it either applies to or works in my case.

I have internet connection, it just freezes from time to time.

 

[nahoku]

Have you turned off all syncing? Might be a corrupted file trying to sync.

 

[jejeba86]

Have you turned off all syncing? Might be a corrupted file trying to sync.

but in 2 phones, all currently updated to the last android available with wildly different apps?