My front facing option is disabled, how can I fix this?

[AC Question]

front facing option dis abled

i have a medion E4002 mobile phone , my front camera stopped working , the option itself disabled. is there any other way than FACTORY RESET , kindly help !

 

[B. Diddy]

Re: front facing option dis abled

Welcome to Android Central! It's possible that a 3rd party app is interfering. Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.