My Galaxy Note 10.1 has something on my screen and doesn't read my sim. How can I get rid of the image and get my sim working?

[AC Question]

galaxy note 10.1 has something on creen and doesnt read my sim

it does not read my sim and has this details on creen;pda:N8000XXCMFI
PHONE:N8000XXCLLI
CSC:N8000JVCMFI
H/W:REV__
RF:CAL DATE:NONE
SMD:01N,PBA:04N
CAMERA:N/A,FRONTCAM:N/A
TSP:10,
TSK:N/A,
BAND;EGDE,CH:N/A
UART:N/A,USB:N/A
UN:CMA071864616121.

 

[B. Diddy]

Re: galaxy note 10.1 has something on creen and doesnt read my sim

Welcome to Android Central! What's the exact model of your Note 10.1? It's the LTE-enabled version? What carrier is the SIM from? Are you sure the device supports the network bands that the carrier uses?