My Galaxy S4 in Kids Mode added a PIN and now I can't get into phone, how do I recover the pin?

[sarehder]

Galaxy S4 in Kids Mode added a PIN - now I can't get into phone

HELP! My 5 year old was playing a game in kids mode. I don't know how he could have done this, but now the phone has a PIN. Not a PIN to exit kids mode - but a PIN to get onto the phone. I've never had a PIN or password on the phone - I was using a pattern for security but now it's not asking me for a pattern - it says "Type PIN code".

I've restarted the phone several times. It says that it will automatically factory reset after 10 unsuccessful attempts and I've already used 8. I tried the PIN that I set to exit kids mode, and 0000 and a few others. Nothing works. He's 5 and has no idea what he did.

Kids Mode was supposed to be a way that he could play a game and not mess up the phone, but now it looks like I'm going to lose everything. I can't believe this and I'm so upset. Someone please help me.

 

[Haalcyon]

Re: Galaxy S4 in Kids Mode added a PIN - now I can't get into phone

I apologize but I don't know of anything you can do to circumvent the PIN and avoid the reset. Unfortunately in your case, it's doing what it was designed to do.

Perhaps someone here knows a hack but that would point to weak security on Samsung's part.

 

[sarehder]

Re: Galaxy S4 in Kids Mode added a PIN - now I can't get into phone

Thanks for your reply.

What you said makes sense, but clearly something went very wrong with security on this device already. A PIN shouldn't have been added while in Kids Mode, and a PIN shouldn't have been added when there was already pattern security (which he doesn't know). I can see from the top line of the phone that Kids Mode is still enabled, and yet I can't get to it.

This is the very kind of problem that Kids Mode was intended to prevent, so I'm particularly frustrated. I didn't forget the PIN, I never set one and this came out of nowhere.

 

[Haalcyon]

Re: Galaxy S4 in Kids Mode added a PIN - now I can't get into phone

While I've heard of 'Kids Mode' 1 or 2 times around these parts I'm not familiar with it. If it is suppose to 'sandbox' your kids it shouldn't let them at the security settings. Something weird happened indeed.

 

[LeAnn M]

Did you get this resolved or did you have to hard reset the phone.. I have the same issue with my Galaxy S5 except that no child was playing with the phone. I was just setting up the Kids mode and added some games to that section so that all my games were in one location. As an adult I have no idea how the phone got to the pin screen, but I cannot get out and only have 3 more tries.

Please let me know how you resolved your problem

 

[Glenda Owens]

My samsung galaxy 4 for in kids mode and I can't get out of it Please help/

 

[jamaica168]

My samsung galaxy 4 for in kids mode and I can't get out of it Please help/

You had to set up a pin when first getting into kids mode. Bottom right corner is a door to get you to that pin screen. If you did not set it up perhaps somebody else did it on your phone while you weren't looking.