My Galaxy S4 screen just turned green! (Video)

[icellphones32]

My screen just went out for no reason!

Galaxy S4 Screen Quits! - YouTube

 

[tat21985]

My screen just went out for no reason!

http://www.youtube.com/edit?video_id=wERs0UObsmY&ns=1

Link is broken

 

[SpookDroid]

I can't see the video at work, but from the description it's likely something 'snapped' inside your phone (usually screens acting up and going 'all unicolor' is a sign of bad connectors). Personally, I wouldn't wait to get a forum answer and just go straight to the carrier and demand a replacement (your phone can't be more than 1 month old). However, here's a couple of quick-troubleshooting points you can check to see if your screen still lives or it's a software issue:

1) Battery pull. Just leave it out for a few minutes and see if it revives.
2) Enter the recovery menu (with the phone off, press the power button + volume up + home at the same time). This mode is all low-level, which means it won't tap into Android at all. If your screen is still green at this point, then it's DEFINITELY a hardware issue.

 

[j510]

Damn what you do to it

 

[planoman]

Run, do not walk to get a replacement!

 

[icellphones32]

I was sitting here using it as normal then all of a sudden the screen freakin fades to green and yellow. Pulled battery and everything, this is some bull, had it about 2 weeks!

 

[smooth4lyfe]

Leave it off for about 10 min the turn it back on
Is your phone rooted? Custom Rom?
Try shaking the phone..it seems to still be working, but it just turns green

Might have to go get it replaced...email Samsung about this too!

 

[20blks]

I had a line going through my screen yesterday. Took it to the warranty center here in Dallas. They called and ordered a replacement for me. I was at my door when I got home. Just return the phone. No one here can give you a remedy for s green screen on a brand new phone

Posted via Android Central App

 

[icellphones32]

Good tips will do, now what if it starts working again?? Will I be able to return it if I show then the video I posted? Or will they not do anything if it starts working again?

 

[planoman]

Good tips will do, now what if it starts working again?? Will I be able to return it if I show then the video I posted? Or will they not do anything if it starts working again?

If you need to but do not leave without a replacement. Something is wrong with that phone.

 

[Raymond Tan]

You won't have problems switching out the phone, even if you can't re-create the problem in the store. You may, however run into the fact that they might not have one on hand to give you. You might have to wait till they get more or go to another location. I'm not sure how limited the stock on S4's are right now.

Sorry to here about your phone, but all electronic products have a handful of defective units out of the box. At least it happened now and not 1yr down the line.

 

[Chris778811]

Call tmobile they will send you a new one next day for free. They will ask a couple questions then send you a new one. They will also send you a package to send your old one back for free

 

[Calidoc]

Galaxy S4 Hulk Edition?

 

[DeepSeaGoddess]

I got up this morning to a nice green line through my S4 screen. I was royally, well, MAD. I've had this phone since April 27. Went to the AT&T store who said they can't do anything, they called the AT&T warranty/insurance who is now sending me a 'like new' phone. Again I was mad because they should have done a manager override at the store and just gave me a new one there. The AT&T warranty person also had Samsung ON the phone who wanted me to send my phone to them to determine if it is a defect...SERIOUSLY? I am not sending you my phone. I have not dropped the phone or anything nor gotten it wet....I've only had it for a little over 2 weeks.

This is very very very disappointing to me....the phone, the AT&T service, AND Samsung's attitude. I've been an apple person with several iPhones for years...I saw this phone and decided to make the switch! Now, wish I woudn't have. If this was an iPhone I would have just walked out of the apple store with a new phone, no questions asked. Anyway, when the new one comes in, I'll be selling it and buying an iPhone straight out when the newest iPhone comes out this year. So disappointed in Samsung and this phone.

 

[SERBDVB]

that's what happens when u smoke green to much hahahaha , sorry to here about your s4 brother

 

[20blks]

I just had the same issue Monday. They sent me a BRAND NEW PHONE. They don't have any refurbished ones yet. I will send you pictures if you want. Just go through with the exchange

Posted via Android Central App

 

[DeepSeaGoddess]

Good to know they don't have refurbished ones yet...I was not happy with the 'like new' comment she made. But really, I am very disappointed. I had SUCH high hopes for this phone...and being an apple iphone user for SO very long, was so excited to switch.

 

[20blks]

You will love the switch. Just got a defective phone. Look at all the goodies Google announced for us today. It will only get better

Posted via Android Central App

 

[DeepSeaGoddess]

Actually, I did a search last night and this is a problem with almost all Samsung products!! Google search this: 'samsung green line through the screen'. There are people with tvs, laptops, tablets, and prior versions of the Galaxy S phones have had this same exact problem several years back. So, this tells me, the Samsung person on the phone yesterday was probably very much aware of an issue and Samsung has not 'owned up' to an obvious defect in the screen technology. Wow, so no Samsung products for me.......EVER!!

 

[Raymond Tan]

Having previously worked in consumer electronics(Best Buy, Circuit City) for over 10 years as a tech and installer, I can tell you it's the same with all the brands, you just don't realize it. You'd be surprised at the amount of defective out the box product there is.

The Samsung rep on the phone might have legitimately not known about the issue. Just because you find it on the internet doesn't mean it's as wide spread as you think. It's been my experience that most manufacturers don't deny a problem once it's a well known issue. I myself, am aware of the green screen line problem but it is not a common issue, you may have a couple hundred people with the issue but considering they sell units in the high hundreds of thousands it's a very small percentage. Plus the issue with the green line is not related to the issue that the poster is having.

Problems like these are usually limited to a specific model and a specific manufacturing run. So only those made during a particular time frame are the only ones that are affected. And they happen with all brands.

All of the high profile phones right now(iphone 5, HTC One, S4, etc) have tons of internet chatter on all the problems that they are having. While some may be legitimately wide spread most are over exaggerated because of the ease at which someone can complain on the internet.