My HTC One won't let me perform a factory rest. What do I do?

[AC Question]

my htc one wont let me perforn a factory rest.

I have forgotten my passcode and many websites ive been on have told me to do a factory reset. I have tried that but when I do it, it doesn't give me the option to do a factory reset. what do I do now to be able to get into my phone?

 

[belodion]

Re: my htc one wont let me perforn a factory rest.

Welcome.

It may be worth contacting the manufacturer's device support.

 

[B. Diddy]

Re: my htc one wont let me perforn a factory rest.

Welcome to Android Central! If you fail the unlock enough times, does it ask you for your Google credentials? Is this a phone you hardly use, or did you just change your passcode?