MY lg g6 software update keeps saying cannot download

[AC Question]

idk wats the problem here, i just brought it can it just keeps saying cannot download and it cannot be updated...

 

[devaa]

Hard reset, make sure your internet connection is fine and try again...

 

[Mike Dee]

idk wats the problem here, i just brought it can it just keeps saying cannot download and it cannot be updated...

After trying the reset if it doesn't work, return it.