My local Verizon store has no clue about Thursday!

[fasnic]

Stopped by my local Verizon store to see if they will have the V30 available Thursday for sale.. The guy had no clue and said he hadn't even seen a unit yet... Great job LG! so want this phone because I have 2 sets of Lg platinum Tone headsets.. And this phone can replace my V20 With Aptx HD!

 

[fasnic]

Their marketing sucks!

 

[Mikie Kyes]

Verizon sux, they are controlled by Samsung and Apple

 

[fasnic]

I don't disagree that they do too.. But by not pushing their product, they have allowed Apple and Samsung to have that control.

 

[MA2GA28]

Most employees at those phone stores probably don't know what shift they're working the next day, let alone phones that will be going on sale.

The phone should be there Thursday, if not soon after.

 

[sofryj]

Yeah....I've felt for several years now that Verizon has a serious dislike for LG. They don't make any effort to push their devices....it even seems at times they deliberately try to sabotage LG sales.

 

[L0n3N1nja]

Verizon sux, they are controlled by Samsung and Apple

I worked at Verizon. Apple did NOTHING for us, they are just popular with customers, nearly 50% of sales.

Samsung on the other hand has employees in every market that visit stores and train Verizon reps on their products. They have online courses and give free merchandise to Verizon employees for completing the training, they even selected employees at every location to be Samsung advocates and provide free phones and smart watches. Every new launch the rep was in the store showing the new features, and giving us advice on how to position and sell their products. Samsung made it their job to ensure every person on the sales floor at Verizon knew in detail the features and hardware provided by Samsung, and in return over 90% of our employees used Samsung phones believing they were the best.

BlackBerry and Microsoft sent employees to train us as well, but didn't put forth nearly the same level of effort.

LG, Moto, HTC, did absolutely NOTHING. They didn't even have reps to contact or training material to provide, it was like they didn't care if we knew about their phones or not. They gave us zero incentive to learn about and try to sell their products.

 

[L0n3N1nja]

Yeah....I've felt for several years now that Verizon has a serious dislike for LG. They don't make any effort to push their devices....it even seems at times they deliberately try to sabotage LG sales.

Already replied to someone else, but basically Samsung rewards Verizon reps for pushing their products while LG makes no effort. Plus commission payouts were higher on Samsung. Why sell an LG to a customer when the Samsung puts more money on my paycheck and Samsung gives free merchandise for selling their stuff on top of it. Samsung literally gives free phones to employees that completed training and pushed Samsung on customers.

 

[TwitchyPuppy]

Already replied to someone else, but basically Samsung rewards Verizon reps for pushing their products while LG makes no effort. Plus commission payouts were higher on Samsung. Why sell an LG to a customer when the Samsung puts more money on my paycheck and Samsung gives free merchandise for selling their stuff on top of it. Samsung literally gives free phones to employees that completed training and pushed Samsung on customers.

Why? Maybe because said customer wants an LG, plain and simple. THAT’S customer service, thinking about them before your pockets and it’s much more rewarding.

 

[fasnic]

That doesn't surprise me... It's the effort by a company.. Back in'97 I worked at an Electronic Boutique had the Palm rep, come in and trained me on the original Palm Pilot.. I Loved the technology, understanding it completely.. And I could sell them because of it! That's what companies need to do to get people Passionate about their product..LG has great product here.. I know it, because I research and know technology.. But I am not a random customer... This is where they are failing.. Last phone I needed for my Daughter.. The rep. Knew all about and Loved the Moto Z2 and for what she needed, it was perfect.. He sold me on it, and she Loves it... For the price... So do I! I need and want more.. I've had the V10 and V20. LG earned me... As a Samsung fan before... I'm going for the V30 from my experiences... And enjoying those 2 more than I did the note series.. Having gone from 1—4and bailing when they stopped with expanded memory...... LG nailed it with the V10 that year... And I'm loyal now, and definitely looking forward to water resistance... The V30 Is what I want... But they need to market to get others!

 

[TrueBlueKew]

OnzxOn Zaza

 

[Jaycemiskel]

Why? Maybe because said customer wants an LG, plain and simple. THAT’S customer service, thinking about them before your pockets and it’s much more rewarding.

Um, I'm not sure what world you're living in. People are going ti look out for themselves before they look out for some random customer lol.

 

[eshropshire]

Why? Maybe because said customer wants an LG, plain and simple. THAT’S customer service, thinking about them before your pockets and it’s much more rewarding.

Because Sales People the world over are "Coin Operated". Every company knows how this works. You want a sales person to sell your product - Give the person financial intensives to sell your product. If a person comes in an wants an LG phone they will sell it, but don't expect the sales person to push something they don't get trained and compensated on.

A Verizon sales person's paycheck is based on how much they sell. The faster the sell the more they can sell the more money they make. Samsung and Apple do a lot of marketing and promos to make a sales person's job easier. BTW - LG can be just as active as Samsung, they choose not to provide the same training, marketing, incentives and support as their competition.

 

[TwitchyPuppy]

Um, I'm not sure what world you're living in. People are going ti look out for themselves before they look out for some random customer lol.

I live in a world where I know what it’s like to own a business. And trust me, it’s a lot more rewarding, financially, when you put your customers before your wallet

When they’re satisfied, they come back. They also pass the word around. Free publicity, new and returning customers. Boom!

 

[Jaycemiskel]

I live in a world where I know what it’s like to own a business. And trust me, it’s a lot more rewarding, financially, when you put your customers before your wallet

When they’re satisfied, they come back. They also pass the word around. Free publicity, new and returning customers. Boom!

Yeah, for your business. But, these low level reps probably don't care how Verizon does overall so the only thing that's rewarding for them financially is to push the products where they make more. I mean Verizon could care less about us, so I really don't think their reps care. I see what you're saying though. That's an overall good way to be when you have a business. These corporations could care less though.

 

[Almeuit]

Verizon sux, they are controlled by Samsung and Apple

How so? You mean the reps push Samsung and Apple since it sells easier then others? That I could agree with... But that goes for any carrier store.

 

[L0n3N1nja]

Why? Maybe because said customer wants an LG, plain and simple. THAT’S customer service, thinking about them before your pockets and it’s much more rewarding.

Thing is almost no one came in and asked for an LG. When I made twice as much in some cases selling a Samsung, I personally use a Samsung, and most people walk in asking for a Galaxy or iPhone. Why would I go out of my way to present an LG? Work harder and make less money? I never talked people out of LG, I just had zero reason to push it to someone who isn't already looking for one.

 

[eshropshire]

How so? You mean the reps push Samsung and Apple since it sells easier then others? That I could agree with... But that goes for any carrier store.

Apple and Samsung spend millions of dollars marketing their phones. The money is not just the visable TV and internet adds. They also spend millions in MDF, every display poster you see at Best Buy, your local carrier store is paid for with MDF funds. Meaning funds from the manufacturer matched with funds from the retailer.

I just spent two weeks in Europe and every wireless store I passed had Note 8 banners and displays. I have been back a little over a week I would guess now many also have iPhone 8 banners. I can pretty much guarantee almost all the sales people in these stores know Samsung reps. They have received training and swag to get them to like Samsung. The most important aspect is the training, no salesperson wants to sale something they don't know.

You can repeat all you want that it is their job to learn does not matter won't happen. LG has the responsibility to train, empower and build a pipeline of sales prospects to walk in the stores asking for LG. How responsive is LG, they leave V10 displays up in Best Buy over a year after the V20 is announced. Best Buy does not care LG is paying for that space. What message do you think this sends to the stores mobile sales team.

 

[NationalTrust]

Everyone talks about the lack of LG marketing, but it's supposedly the day before you can get the phone at Verizon, and we still don't know what colors will be available, the price, or any promotions.

 

[TwitchyPuppy]

Thing is almost no one came in and asked for an LG. When I made twice as much in some cases selling a Samsung, I personally use a Samsung, and most people walk in asking for a Galaxy or iPhone. Why would I go out of my way to present an LG? Work harder and make less money? I never talked people out of LG, I just had zero reason to push it to someone who isn't already looking for one.

I agree, for the most part!