My mobile software why not update

[Android Central Question]

Your phone's operating system has been modified in an unauthorised way. Try updating using Smart Switch on your computer or visit a service centre.

 

[rvbfan]

If it's a Samsung, sounds like Knox has been tripped.

 

[B. Diddy]

Welcome to Android Central! Assuming you never rooted your phone to modify it, did this phone ever belong to someone else? If so, they probably modified it.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

That can be resolved flashing the stock firmware with Odin

 

[Laura Knotek]

What Samsung device do you have? What country are you using it in?

 

[belodion]

https://forums.androidcentral.com/showthread.php?t=989475