My Nexus 6P is having a boot loop issue

[jsarino]

Let me preface this that my Nexus 6P is stock, except for running the Android 7.1.1 Dev Preview. Last night, my phone suddenly turned off, then rebooted into a boot loop. I managed to get it to the Recovery Mode screen, but when I choose it, it loads back up to the boot loop. I've shut it down and put it on a charger, but instead of just charging, it turns the phone back on, and back to that boot loop. I see Factory as an option, which I could assume means factory reset. Before I even go that route, any suggestions?

As an aside, maybe it's a sign I should upgrade to the Pixel.

 

[GSDer]

I managed to get it to the Recovery Mode screen, but when I choose it, it loads back up to the boot loop.

I'm somewhat confused - when you got to the Recovery mode screen were you at the screen with the Android guy laying down and the 'No command' text, or were you at the menu (where it offers, among other things, the option to wipe the system cache)?

If the latter, did you actually wipe the system cache? If not you should go back and do that.

If you power the device completely off and then connect a charger it should not turn itself on - that would be a bad sign.

You could try a Factory Reset (after first wiping the system cache) if nothing else is panning out. Last would be flashing the stock firmware.

 

[jsarino]

I'm somewhat confused - when you got to the Recovery mode screen were you at the screen with the Android guy laying down and the 'No command' text, or were you at the menu (where it offers, among other things, the option to wipe the system cache)?

I was at the Recovery Mode screen with the laying down Android guy. Of the various options, only the Reboot Bootloader and Power off functions as they should. But picking Recovery mode, Start, Factory, BP tools, and Barcodes takes me back to the loop screen.

 

[GSDer]

I was at the Recovery Mode screen with the laying down Android guy.

This is not really Recovery mode - you can't do anything until you get into Recovery mode. Press-and-hold the Volume Up button, then press-and-release the Power button - that'll take you into the Recovery menu where you can wipe the system cache.

Of the various options, only the Reboot Bootloader and Power off functions as they should. But picking Recovery mode, Start, Factory, BP tools, and Barcodes takes me back to the loop screen.

That's the Bootloader; although you can do other things there (when the device is working properly) the only thing to focus on now is getting into Recovery mode.

 

[jsarino]

This is not really Recovery mode - you can't do anything until you get into Recovery mode. Press-and-hold the Volume Up button, then press-and-release the Power button - that'll take you into the Recovery menu where you can wipe the system cache.

I don't know if you can see this, but I did get to the page where you press the power key to get to Recovery mode...

But when you press the power key, it goes back into boot loop.

 

[GSDer]

Your picture/screenshot/attachment doesn't show up correctly.

If you can't get to the Recovery menu there's nothing else I can suggest.

 

[GSDer]

Press-and-hold the Volume Up button, then press-and-release the Power button - that'll take you into the Recovery menu where you can wipe the system cache.

Oh, sorry - this should have read 'press-and-hold the Power button, then press-and-release the Volume Up button' - I was obviously sleeping when I typed the original message.

You should be able to get into the Recovery menu.

 

[javierlp]

Had the same issue, sent the phone to Huawei for a repair and they still haven't gotten it back to me.

http://forums.androidcentral.com/nexus-6p/739875-6p-stuck-boot-google-logo-known-issue.html

 

[heliconz]

Hi all -

Just signed up to comment as I'm having exactly the same issue.

Nexus 6P, Android Nougat.

Essentially what OP is trying to describe is a complete bootloader/google logo loop. You cannot do much else. You CAN go into bootloader/fastboot, but any of the options from that screen (recovery mode, factory) just return to the endless boot loop.

From what I've seen so far, fastboot is still accessible from the bootloader screen and it is possible to flash. However, after a complete factory image flash and multiple cache resets, I've not been able to proceed past the google logo loop.

I attempted to fastboot boot into the latest TWRP recovery (remotely) to see if I could adb any of the information off of the device, but this also boot loops.

Google support seem aware of this issue as they raised an order for a brand new Nexus 6P to be dispatched to me FOC. So I have approximately 14 days to send back the faulty device, which I will spend attempting to pull information off of the device.

If you were rooted, you may want to try the Easus data recovery tool. Stupidly, I hadn't re-rooted after the 7 ug, so I cannot use this to verify if it is effective - Free Android Data Recovery Software - EaseUS MobiSaver Free for Android.

Unofficial advice from Google support: You could also try tapping / knocking the power button. I have no clue why this would impact anything.

Anecdotal advice found on the internet: Allow device to fully discharge. Connect charger, power on and it may get past the loop after 4 or so attempts.

I'm currently attempting a 6.0.1 flash attempt as this has been show to rectify the issue in some instances, so I'll post updates as and when. In the meantime, I'd strongly advise anyone with this issue to get onto Google Support and get their replacement device shipped out, as support are aware of this issue and very accommodating.

 

[jsarino]

I should've updated this! In the end, I figured out that my warranty end date is 3 months past my purchase date when I looked up the serial number (via the Fastboot screen). Huawei confirmed this, and I sent mine in. I got it back a week later (I've had it for just under a week now). Huawei customer service wasn't clear though if what I got was a replacement device, or my original device reflashed. I can't even tell for sure because for one, the glass screen protector I had left on my device I got back is on this one. But then, while my IMEI was unchanged, my SN was changed. Hmmm...

In any case, the stock OS is in, and it's running normally for the most part. My only complaint is that Google Now functionality has been wonky. At least I'm glad it's back. Rocking an Nexus 6 for the week felt so unwieldy, not to mention the wifi kept randomly dropping off.

 

[javierlp]

Well I finally received my replacement from Huawei.

Seems like they swapped the internals since I now have a 64GB gold Nexus 6p (mine was a 32gb) but the back panel is the one from my original unit since I recognize two small scratches on it.

They took almost 3 weeks, but hey, a free upgrade to 64gb? I'm not complaining.

 

[jsarino]

Well I finally received my replacement from Huawei.

Seems like they swapped the internals since I now have a 64GB gold Nexus 6p (mine was a 32gb) but the back panel is the one from my original unit since I recognize two small scratches on it.

They took almost 3 weeks, but hey, a free upgrade to 64gb? I'm not complaining.

Not bad really. That's probably what they did with my phone's internals too, though I was already at 128 GB to begin with. The only way I know the casing part is still mine because I never removed the glass screen protector, and it's still on.

In any case, glad to see that you have a working 6P again!

 

[bossfan61]

Similar problem here...

I bought a Nexus 6P off craigslist and it’s now stuck on a boot loop. Screen stays on Google for 15 seconds, then reboots. I have no way of telling if Developer Options or USB debugging has been enabled as the phone will not go past the Google splash screen. When I press the Power and Volume buttons, I get the following choices:

Start
Reboot bootloader
Recovery mode
Power off
Factory
BP tools
Barcodes

In each case, when I choose one of the options, it just reboots again. However, when I’m on the "Android robot" screen, I also see the following information:

BL: angler-03.62
Baseband: angler-03.72
Console: NULL
Device is Locked
Qfuse status: Enabled
Download Mode: Disabled

I am very computer literate and I have installed CyanangenMod a few times in the past. Is there any hope for me to find the stock firmware and get this phone back up and running? All feedback is greatly appreciated. Thanks!

 

[jsarino]

@bossfan61--I posted this a few spots above, but see if you can locate your serial number (SN) on your Fastboot screen. If you see it, go to Huawei's support page and plug in the numbers: 【Huawei Warranty Period Query】 - Huawei Support - Huawei Consumer BG. You might find there that you're still within the warranty period. If so, call 888-548-2934. They don't necessarily need proof-of-purchase, but they will ask for the SN or IMEI before they can act on it. If everything goes well, you will send your 6P to them for repair or replacement. It takes under a week (it did in my case). Post back on what you find out.

 

[bossfan61]

Thanks for the contact info. Looks like Huawei will send me a shipping label to send it back for repair!

 

[Johnpadwal]

Hi,
What if warranty period is expired? Me too facing loop reboot issue on my NEXUS 6P and running out of warranty. Tried contacting HUWAEI online support, they suggested to visit service center.

Please help me!!

 

[jsarino]

Did you try my link a couple of posts earlier? What does it show for your warranty? What does Huawei mean by Service Center?

 

[swebb]

@bossfan61--I posted this a few spots above, but see if you can locate your serial number (SN) on your Fastboot screen. If you see it, go to Huawei's support page and plug in the numbers: 【Huawei Warranty Period Query】 - Huawei Support - Huawei Consumer BG. You might find there that you're still within the warranty period. If so, call 888-548-2934. They don't necessarily need proof-of-purchase, but they will ask for the SN or IMEI before they can act on it. If everything goes well, you will send your 6P to them for repair or replacement. It takes under a week (it did in my case). Post back on what you find out.

Thanks for this information. My 6P got the boot loop a couple days ago. I thought I'd have to suck it up and buy a new phone until I found this thread. Mine is still under warranty for a couple of weeks, so I made the call and will be sending it back for repair. Pretty good customer service by Hauwei. I'm not the original owner but they didn't press me on it. So far, so good.

 

[dryphi]

Essentially what OP is trying to describe is a complete bootloader/google logo loop. You cannot do much else. You CAN go into bootloader/fastboot, but any of the options from that screen (recovery mode, factory) just return to the endless boot loop.

This is exactly what is happening to me. Stock Nexus 6P, not rooted, latest OTA Android update.

I'll leave my phone cycling to completely de-charge the battery all day today and check back after work. Any other ideas? What do you mean by "knocking" the power button?

If you power the device completely off and then connect a charger it should not turn itself on - that would be a bad sign.

Why would that be a bad sign? This is happening on mine.


EDIT: I was able (finally) to get into the recovery screen. I wiped the cache partition and rebooted and still it goes into an endless bootloop. Should I try factory reset?

I just checked my warranty on the Huawei website and apparently it expired 05/17. Funny that this issue would happen exactly two weeks after the warranty ended... Do you think they'll still take it?

EDIT2: Chatted with Google support for two hours. Tried a factory reset which didn't help. Just checked and apparently this was purchased through Newegg on June 16, so it should still be under warranty! Google apparently won't honor the warranty (can't even find my phone in their system). Still waiting for an email back from Huawei (can't call without a working phone).

Thanks all

 

[Idan Hadad]

Hi,

Did you succeed solving that issue? My warranty has also expired. Huawei guys don't want to assist, Google as well.
I don't know what other options I got...