My phone is connected to my home wifi but my apps say No internet connection. What?

[AC Question]

My phone is connected to my home wifi but my apps say "No internet connection."

I have comcast high-speed internet with a wifi router at my home. My laptop and iPad are connected to the wifi and work just fine. My LG G3 connects to it with no problems, however when I open apps like Facebook it won't load and says "No internet connection." If I try to load a video on Facebook, it won't load. If I turn wifi off, it will load instantly. YouTube works well and loads videos, Safari works but is very slow to load anything. It can't be an internet connection issue if my laptop and iPad have no problems connecting, right? Any advice would be greatly appreciated. Thank you!

 

[mrsmumbles]

Re: My phone is connected to my home wifi but my apps say "No internet connection."

Hi. On your phone, did you try forgetting your WiFi connection account and then re-adding it? Are you sure you typed in your password right?

 

[YunaGirl]

Re: My phone is connected to my home wifi but my apps say "No internet connection."

I did try that, and yes the password is correct because the other apps are connected to the wifi and work just fine. I clearly have wifi internet connected but for whatever reason Facebook will not load. Maybe it's a Facebook issue instead...?

 

[mrsmumbles]

Re: My phone is connected to my home wifi but my apps say "No internet connection."

I did try that, and yes the password is correct because the other apps are connected to the wifi and work just fine. I clearly have wifi internet connected but for whatever reason Facebook will not load. Maybe it's a Facebook issue instead...?

That sounds about right then. I don't have Facebook so I don't know what to advise except make sure you're signed in.

 

[Pillplo]

Re: My phone is connected to my home wifi but my apps say "No internet connection."

Looking at your connection it does not shows full WiFi signal strength?
Most probably the problem is not your Internet setting but they server/
Reset your DNS settings to standard, thus remove any other settings but your router. The DNS should be issued by your ISP provider.