My phone is not waking but the backlight comes on, how do I get my phone to turn on?

[daemon#AC]

Phone not waking, but backlight comes on

Nexus 5
Version 5.0.1
Not rooted
Not unlocked (IIRC)

Last night, I noticed that my phone didn't seem to be sleeping. I rebooted my phone and it seemed to be working. The next time I tried to check something on it, the screen would not come on after pressing the power button. Pressing and holding the power button, the phone would reboot and I would be able to use my phone normally until it slept/I turned the screen off. Power button does not bring the screen up, but the backlight does come on. Notifications come through, (light included).

I've since factory reset my phone, loaded settings from what was saved before. -> phone will not wake
Factory reset, -> treat as new device, no apps from google play installed -> phone will not wake


This issue for me has just started as of last night, with nothing updated/installed/changed recently. Cycling the power (holding power till it restarts) allows for use of the phone (until it sleeps), power + vol up does nothing different from just power, and power + vol down boots to the bootloader with nothing changed when started from there.

I have looked elsewhere, this doesn't seem to be a common problem, but seems (to me) occurs more with rooted/rom'ed phones and not stock phones. This phone hasn't been either of those. None of the things I've found seem to have any solutions.

Any ideas or things to try?

Edit: I went through the Google Play store troubleshooting thing for 'Device will not turn on' and now I cannot get anything other than the Google logo upon restart, or the Boot-loader if Vol - and power.

 

[Golfdriver97]

Re: Phone not waking, but backlight comes on

If you can reboot into recovery, try clearing the system cache.

http://forums.androidcentral.com/nexus-5-rooting-roms-hacks/352008-guide-nexus-5-recovery.html

 

[daemon#AC]

Re: Phone not waking, but backlight comes on

Trying this now.

Edit #1: Was able to reboot the phone after wiping system cache and get into it, however it still wont recover from a 'sleep' state. Backlight comes on, but no screen.

Edit #2: Chatted with Google live support. they had me hard reset, plug into computer & reset, and Factory reset (backup). All of that I've done, and informed them, and ended up with the same results. Now I'm back to not getting anything to load (other than the Google name on reboot), but I've got a brand new refurb ( >.<) scheduled to leave the warehouse by the 4th.

 

[Golfdriver97]

Re: Phone not waking, but backlight comes on

Hopefully you get everything squared away.

From an AOSP M8