My phone is unlocked so why won't a new SIM card work?

[AC Question]

Hello. I have an HTC One that I was using with Verizon in the US. I am spending a year in France so I've been trying to set up my phone to work with a French phone company. My phone is definitey unlocked (I've called Verizon to check a bunch of times) but every time I go to a phone store here, the new SIM card doesn't work. Anyone have some advice on what to do?

 

[Almeuit]

Does it produce an error or just not work? Is this with multiple SIM cards? Usually if it is a locked issue it will tell you the SIM card tray is locked and you need to unlock. If the device simply isn't reading the SIM that could be a bigger issue. Does it still read your Verizon SIM?

 

[dpham00]

Did you change the network mode to gsm? Did you enter the correct apn?

 

[Mimi Price]

When I put in the French SIM card I can now make calls, but I can't send texts or use data. There's also now an E with two arrows below it in the notifications bar at the top of my phone and I'm not sure what that means...

 

[dpham00]

When I put in the French SIM card I can now make calls, but I can't send texts or use data. There's also now an E with two arrows below it in the notifications bar at the top of my phone and I'm not sure what that means...

Please see post #3.

"e" means edge.

Sent from my Verizon Samsung Galaxy Note 5

 

[ginamwilliams]

I'll be traveling to France with a Galaxy 7 Edge soon. It should be region unlocked as I've made calls from the U.S. Did you find a solution to your French SIM card issue?

Thanks