My phone will not hear me from lock screen

[Rumblee1]

I have a ZTE AXON 10 pro that is absolutely fabulous EXCEPT 1 THING. Even though I have all the correct settings in my phone and on Google, if I try to wake Google AI from my lock screen, nothing happens. Once unlocked, it will recognize my commands. Any help would be appreciated. I do have fingerprint unlock activated.

 

[B. Diddy]

Is the Google app Battery Optimized in the system settings? If so, turn optimization off.

 

[mustang7757]

Do you have it set for lock screen?

 

[Rumblee1]

Yes, this setting is enabled. That's why I'm stumped?

 

[Rumblee1]

No, it is not on.

 

[mustang7757]

Yes, this setting is enabled. That's why I'm stumped?

No, it is not on.

Yes its on or no ?

 

[B. Diddy]

Yes its on or no ?

I think they mean that lockscreen personal results is on, and Battery Optimization is off.

 

[mustang7757]

I think they mean that lockscreen personal results is on, and Battery Optimization is off.

That's what I was trying verify