My phone won't charge when is on

[Granit Ahmeti]

Hi everyone!

Can someone give an answer why my phone when is turned on and i plug in, it won't charge and after restart it will start to charge?

So I always need to plug in first and then to restart with the charging cable in and after restarting it will charge.

Can you tell me why that is happening and can you give me and solution for that

Thank you very much.

 

[B. Diddy]

Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-31470

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.