My Photon Q will not USB connect to my PC (Windows 7)

[Gary Ellenbogen]

whats the trick here?

 

[fieldsw1]

Man if you find that out please let me know. I've been trying to upload photos from my wife's phone but the PC doesn't recognize the phone. Help!

 

[Galane]

Did you try this? https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481/action/auth