I saw that my S10 had an update, so I started updating my phone and a few moments later, I get this message with a green screen stating that my phone has been flashed with an unauthorized software and is locked, please contact my carrier. I had no idea what was going on, so I called Samsung and we went through these steps of trying to restart my phone and none worked. So that same day I sent Samsung my phone with the label they emailed me. Fast forwarding to today, I call Samsung to get an update on the repair of my phone and they said that we are sending your phone back because its been rooted and there's nothing that we can do. I need help! Any advice?