My S8+ died?

[Allure2323]

So I love love love my S8+! But This afternoon it was sitting here next to me on my computer desk. I went to make a phone call and it had turned itself off. I held the power button to turn it on and it refused to power on. I thought hmmm It was at 100% this morning, it shouldn't have died. Tried plugging it in, nothing, no light not even the charging screen came on. Only after holding the power and volume down did I get the menu to pop up and I selected "normal power up" did it power back on. this is the second time it has happened. the first time was a few days ago, it was on my wireless charger over night, so completely charge and it did the same thing. Anyone else having this issue?

 

[anon(9602380)]

I've had mine for a week now and no issue like that here. I would definitely have it looked at or exchanged.

 

[felloffthetruck]

Verizon gives a 30 day return or exchange with the S8/S8+.
I would call your carrier and see if you can get an exchange.

 

[felloffthetruck]

I've had mine for a week now and no issue like that here. I would definitely have it looked at or exchanged.

What u doing over here?

 

[dpham00]

If it was a one time thing, i wouldn't worry. Has happened to me occasionally on many devices including the iPhone 7 plus

 

[dejanh]

Yeah I had this happen recently as well with a BlackBerry Priv. I would just get the phone exchanged.

 

[anon(9602380)]

What u doing over here?

It's a long story but I decided to give the S8+ a try. Still have my 7 Plus. I am still posting & moderating on iMore. I'm a techie who just loves toys. So you'll see me bouncing back and forth from now on.

 

[new2sg8]

Mine did that on day 6 with 80% charge. Wouldnt power back on, wouldnt take a charge. No lights whatsoever. I called sprint, they said to take it to a store to see if it can be fixed. I said NO, I want it exchanged for a new one. So they overnighted a new s8 to me. So far. This one is ok.

 

[sangs]

I'm a techie who just loves toys. So you'll see me bouncing back and forth from now on.

Hey, that sounds like my goddamn mantra!

 

[H3aTeRzz]

Did you recently receive a large update? If so, you may need to do a factory reset of your device, because "sometimes" large updates cause issue, and resets are the only fix. Be sure to back your device up before you do this, is you decide to.

Hope this helps!

Chris

 

[anon(10181084)]

This quick death reminds me of the time my father had the HTC 8x. It died mid summer 2014 (my father ended up using an Android 2.1 substitute phone provided by the carrier). The repair person claimed that they just plugged it in and it came back to life (she was lying for sure). After the repair, all of my father's files and settings were gone. Eventually, the phone went into a bootloop in January 2015 and the repair guy at the time cancelled out the warranty because of a minor crack of the glass on the bottom right corner (below the control buttons,not on the actual display). The phone was unfixable and he decided to make the leap to android. Also, people have experienced the 8x dying after a few days of use. If the S8 is as buggy as the 8x, this will become a catastrophe for Samsung. I sure hope this gets fixed. It is very sad when you have to return a shiny new device so soon.

 

[TFBisquit]

Had this with a galaxy A5. Kept freezing and/or refused to get to life, even with full battery. Did numerous hard reboots and eventually had it repaired by samsung after some weeks of struggling. They changed the entire internals. This was new out of the box, so definitely can happen with s8 also. So keep an eye on it if this happens every other day or several times per week.

 

[amyf27]

What carrier are you through? Mines T-Mobile. I've had it almost a month now and it's been great. Sorry to hear the trouble

 

[Allure2323]

Did you recently receive a large update? If so, you may need to do a factory reset of your device, because "sometimes" large updates cause issue, and resets are the only fix. Be sure to back your device up before you do this, is you decide to.

Hope this helps!

Chris

and no, no recent updates.

 

[Allure2323]

What carrier are you through? Mines T-Mobile. I've had it almost a month now and it's been great. Sorry to hear the trouble

I'm on verizon

 

[Mariah Richardson]

Same thing just happened to me this morning. I woke up, grabbed the phone to check the time, and noticed the screen wouldn't turn on. I tried holding down the power button to turn it back on, nothing. So I tried holding down the volume button and power button, that worked. Not sure what to do, could be a one-time occurrence, could not be. I just don't want to waste time because I'm still within the 14 day exchange window.

 

[Allure2323]

Same thing just happened to me this morning. I woke up, grabbed the phone to check the time, and noticed the screen wouldn't turn on. I tried holding down the power button to turn it back on, nothing. So I tried holding down the volume button and power button, that worked. Not sure what to do, could be a one-time occurrence, could not be. I just don't want to waste time because I'm still within the 14 day exchange window.

It has happened to me 2 more times since this post.

 

[skipatrol]

The fact that it can be revived has me thinking that its software related. I wonder if an app is causing it to occur.

 

[TFBisquit]

Simple. Boot it in safe mode and see if it happens again.
If it does your phones motherboard is broken. This happens from time to time with new devices.

 

[Gary02468]

Simple. Boot it in safe mode and see if it happens again.
If it does your phone[']s motherboard is broken.

Not quite so simple. If the problem that only shows up once every few days, you'd have to run in Safe Mode for at least a few days in order to tell if Safe Mode was making any difference. Meanwhile, you'd have to be without use of all your downloaded apps, which makes the experiment infeasible for most users.

If the problem does occur even in Safe Mode, you know your downloaded apps are not part of the problem, but you don't know that the motherboard is broken. It could be a firmware problem. You need to consider if there is widespread evidence of phone-crashing firmware flaws in your model of phone--and for the S8 and S8+, there is.

And even if you run without incident in Safe Mode for long enough to establish that Safe Mode is really making a difference, that still doesn't prove that an app was at fault. It could be a hardware or firmware flaw that interacts in some way with apps that are themselves perfectly reasonably behaved. And in fact, without a hardware or firmware flaw, there's no way an app could crash the phone no matter what it does wrong, unless the app had root privileges. At worst, the app could crash itself, but not the whole phone.