My S8 shows the voicemail icon all the time

[Android Central Question]

I had this problem with an S4 and was able to clear it by resetting the phone icons.
When I transferred all my data to the S8 the problem appeared. Resetting the single phone app doesn't have any effect. Can anyone help please.

 

[mustang7757]

Hi , if you can register a account here , me or other members be happy to assist.https://forums.androidcentral.com/showthread.php?t=409154

 

[rsvmillefan]

Hi Mustang7757. Just signed up.
Regards

 

[mustang7757]

Hi Mustang7757. Just signed up.
Regards

Hi,thanks for registering!
Where does it show the icon all the time?

 

[rsvmillefan]

It's always in the top left corner, next to the time.
I've just had a voicemail, listened to it, deleted it, got the message "you have no more messages" and the icon is still there.
Regards

 

[mustang7757]

It's always in the top left corner, next to the time.
I've just had a voicemail, listened to it, deleted it, got the message "you have no more messages" and the icon is still there.
Regards

So you long pressed the phone dialer app and cleared data,catch,and force stopped?
Try same for contacts app

 

[rsvmillefan]

Tried both those then restarted the phone. Voicemail icon still in top left corner.
Regards

 

[Javier P]

Tried both those then restarted the phone. Voicemail icon still in top left corner.
Regards

Try this, swipe down from the status bar, long press the notification related to that voicemail icon, tap the info icon and see which app it opens.

 

[rsvmillefan]

Hi Javier P
It opened the phone app after saying "Notifications - these notifications can't be turned off "
The icon is still there.
Regards

 

[Javier P]

Hi Javier P
It opened the phone app after saying "Notifications - these notifications can't be turned off "
The icon is still there.
Regards

Mmmm, very strange. Clearing data for the phone app should be enough to remove that notification, at least temporarily. I'll search a bit about it and let you know if I find anything else.

 

[Javier P]

Just a thought, how many 'Phone' apps do you see under settings - apps - show system? Sometimes there are two, or even three, different apps with the same name. If you have duplicates clear data for all of them.

 

[rsvmillefan]

Ok thanks
I may be out of contact for a few hours when you get back to me. If so I'll respond as soon as I can.
Regards

 

[mustang7757]

Ok thanks
I may be out of contact for a few hours when you get back to me. If so I'll respond as soon as I can.
Regards

Might also have to play around in settings of voice mail.

 

[rsvmillefan]

There were 3 on my previous S4 - only 1 needed to have data cleared. This S8 only has 1 app.
Regards

 

[Javier P]

There were 3 on my previous S4 - only 1 needed to have data cleared. This S8 only has 1 app.
Regards

Damn. What about visual voicemail? Or any carrier-related app? Found this.

https://eu.community.samsung.com/t5...te-8-voicemail-icon-won-t-go-away/td-p/309263

 

[mustang7757]

If that dont work , try going into phone settings clear data,cache and force stop settings or see you have voice mail.in system apps And clear it there other wise factory reset and dont carry over the s4 stuff just photos

 

[rsvmillefan]

Hi guys.
Tried all options, then looked at BT community posts. Quite a few said contact BT. Also tried swapping my SIM card with another provider.
The voicemail icon was carried across with the SIM card!
Spoke to BT who've agreed to supply a new SIM card and referred problem to their tech dept.
Will get back with results, once I've tried the options.
Many thanks for your efforts so far.
Regards

 

[mustang7757]

Hi guys.
Tried all options, then looked at BT community posts. Quite a few said contact BT. Also tried swapping my SIM card with another provider.
The voicemail icon was carried across with the SIM card!
Spoke to BT who've agreed to supply a new SIM card and referred problem to their tech dept.
Will get back with results, once I've tried the options.
Many thanks for your efforts so far.
Regards

Your welcome!
Thanks for keeping us posted.

 

[rsvmillefan]

Hi guys.
Been a month now since I put the new SIM card from BT in my phone.
No more icons saying I've got voicemail, just a message when I get a real one! Doesn't change if I switch the phone off/on.
Thanks for your help and suggestions.
Regards
Brian

 

[Javier P]

Hi guys.
Been a month now since I put the new SIM card from BT in my phone.
No more icons saying I've got voicemail, just a message when I get a real one! Doesn't change if I switch the phone off/on.
Thanks for your help and suggestions.
Regards
Brian

Excellent! Glad it's fixed and thanks for the follow up. It will be very helpful for other users with a similar issue.