My Samsung j7pro phone goes to mute mode by itself why. Can you advise any solution

[Android Central Question]

Give me answer

 

[B. Diddy]

Welcome to Android Central! Can you give more details about when this seems to happen? When you say "mute mode," do you mean Silent Mode (i.e., the phone doesn't make any sounds), or do you mean that your voice is muted when you're on a call?