I have been having the same problem. I have all my music in iTunes. I tried using Kies to sync my music and the first time you sync it will have your playlist. The next time you sync the playlist disappears. I have been trying different apps to sync my phone with iTunes and I keep on getting problems. I have wasted so much time and effort on this. I am now trying another app and I am still hitting problems. I am try to sort it out and if this works, I will let you know. The biggest problem I think is because the Note 2 is using MTP protocol.