Need help activating my new HTC Hero

[FCBenefield]

My old phone broke on me, and a family member sent me a old HTC Hero. I'm having a problem activating it. When I call *2 and go through the process. It asks for a 11, 14, or 18 digit code that can be found on the phone box. The only problem is that I don't have that code. Is there any other way to get that code? Please help, and thank you for reading.

EDIT: The code is also not in the settings

 

[ThePurpleAndroid]

Look in your settings under About Phone

~?~HTC Evo Design~?~

 

[FCBenefield]

I did. The code I need isn't in there.

 

[ThePurpleAndroid]

You may have to call the service provider to re-activate a used device

~?~HTC Evo Design~?~

 

[cerebasan]

No worries! Slide the back cover of the phone off and remove the battery. The numbers are printed there. Enjoy your Hero! I still have mine.