Nest hum max does not see 5GHZ wifi

[mixa8x]

My new Google Nest home max does not see 5ghz Wifi. My Sony tv, Pixel 5, Samsung from my girl friend, works without problem, but Nest hub not at all. The distance between router and Nest hub is less 1/2 metre.I tried resetting both, the google home app on phone and Nest Hub itself and the router but without success. Do you have suggestion?

 

[B. Diddy]

Does your 5 GHz network have a different SSID than the 2.4 GHz network?

 

[Kizzy Catwoman]

Hi, I am not even sure how it connects. Mine is connected to a Google WiFi router which has both spectrums auto switching. I don't know which protocol it connects to. A lot of smart home devices only connect to 2.4ghz WiFi. Perhaps this is the same with the nest hub max?

 

[mustang7757]

Can it connect to 2.4?

 

[mixa8x]

There is no problem connecting to 2.4ghz. Yes, I have different SSID for 5ghz and 2.4ghz. @Kizzy Catwoman Nest hub max works on both bands ( according to specifications )

 

[B. Diddy]

So when you're setting up the Nest Hub Max, the 5 GHz SSID doesn't even show up in the list of available networks?

 

[mixa8x]

Yes, that's right. I tried to change channels from 36-128, but without success.
In fact, once or twice, during the first installation (three days ago) when I put the channel on 36, Nest hub saw the network but did not connect.After that, and I've tried many times, it doesn't see 5 ghz wifi at all

 

[B. Diddy]

Hmm, I saw a few threads about how the older Home Hub sometimes has trouble connecting to 5 GHz. I know you already tried resetting the router -- try the other tips in this guide as well: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html

 

[mixa8x]

I tried everything. The only way is for waiting on new firmware, for Hub or for router

 

[B. Diddy]

Hmm, which brand and model is your router? If it's relatively old, you might need to consider upgrading to a newer one.

 

[mixa8x]

https://www.normann-engineering.com/en/products/919/technicolor-cga2121/ from my internet provider. I know that is a low class router, but I never had a problem with my 5ghz devices so far. Sony bravia, Marantz AV, mobile phones Pixel, Samsung, Huawei, Zappiti media player.....

 

[B. Diddy]

It sounds like you know your way around the router settings, but just in case -- is the DHCP range set to a large number?

 

[mixa8x]

 

[B. Diddy]

That looks fine. It's set to Dynamic IP, not Static, right?

 

[mixa8x]

That looks fine. It's set to Dynamic IP, not Static, right?

Yes

 

[B. Diddy]

Sorry, not sure what to do next. You could wait for a firmware update from the router manufacturer, but that might never come. Getting a new router is still my only suggestion at this point.

 

[mustang7757]

If it connects to 2.4ghtz I would leave it the way it is .

 

[mixa8x]

It is on 2.4ghz, for now and it works ok. IP support said to me that new firmware for the router is on the way ( not sure that it is true ) My friend come from UK for a couple of weeks with new Nest hub max and we will try on my router. He also has Linksys router and I will try that option.
In principle I am satisfied but I see that there are many cases like mine, and I'm just trying to put things in the way it has to be

 

[B. Diddy]

Good to hear that the support team acknowledged a firmware update coming soon -- I doubt they'd say that if it weren't pretty solid information!