I have a Motorola Maxx with the same issue. I have tried factory reset, disabling all of those apps you can't delete, waiting for a Netflix update (there hasn't been a single Android update BTW), 2 different 2.4 and 5 GHz networks, 3 G and 4 G networks with both good and bad reception, pausing and scrolling in video and multiple videos. I am running 4.4 (there is no update on the Maxx so not 4.4.4). Is there a way I could maybe load 4.2? Or does anyone know if rooting would help? Every other device I have is fine (my husband's 2 year old Samsung droid, both out laptops, my iPod touch, our smart TV and our Wii). Any advice would be appreciated.