Network issues on WiFi

[Aesthete18]

Hello, I've been having this issue for over a month now and I'm hoping someone can help me figure out what the issue is. I made a video detailing the problem:

There's an app called Warp 1.1.1.1 that fixes this issue. Here's a video of the problem fixed with the app:

Disclaimer: it is not the DNS change that solves the problem. There is a DNS-only option in the app that doesn't fix the issue. The app can't be used as a permanent solution as it interferes with my PS4 connection (if used at the same time) and has trouble logging into games.

Things I've tried:

- Every available option that I could find in relation to network on the phone including developer features.
- Rebooted modem/router/phone/PC
- Changed DNS on PC, tried manual DNS on phone

Lastly, the WiFi works on 3 other devices PC, PS4 and iPad with 0 issues.

 

[B. Diddy]

Are you using a VPN?

 

[Aesthete18]

I am not. The Warp app uses a VPN profile or something but on my regular WiFi (first video) I'm not using any VPN

 

[B. Diddy]

Does this happen on other wi-fi networks (like at your local coffeeshop), or only at home?

 

[spARTacus]

What do you have setup for DNS settings in your home router, in terms of using default provided by your ISP or something different?

On your device, do you have something setup for proxy settings within your connection details for you home network/SSID?

 

[Aesthete18]

Does this happen on other wi-fi networks (like at your local coffeeshop), or only at home?

We've been on full lockdown since I got the phone so I haven't tried it. But it works fine on data and mobile hotspot from another device.

 

[Aesthete18]

What do you have setup for DNS settings in your home router, in terms of using default provided by your ISP or something different?

On your device, do you have something setup for proxy settings within your connection details for you home network/SSID?

I was using Google DNS when I got the phone, I switched it back to the default ISP DNS to try to fix the problem. Now I'm on the cloudflare DNS. All attempts didn't change the outcome. Oh, once when trying to solve it my PC wifi started giving problems so I restarted the PC, the phone WiFi started working perfectly. That was the one and only time it ever solved. Power outtage later that day reset the wifi and the problem came back. Thought it was worth mentioning.

For the second part of your question, there's something called IP settings (DHCP/Static), static allows me to key in the details manually. It's set to DHCP on default but I've tried static and used the router IP along with the DNS from my PC.

 

[spARTacus]

I was using Google DNS when I got the phone, I switched it back to the default ISP DNS to try to fix the problem. Now I'm on the cloudflare DNS. All attempts didn't change the outcome. Oh, once when trying to solve it my PC wifi started giving problems so I restarted the PC, the phone WiFi started working perfectly. That was the one and only time it ever solved. Power outtage later that day reset the wifi and the problem came back. Thought it was worth mentioning.

For the second part of your question, there's something called IP settings (DHCP/Static), static allows me to key in the details manually. It's set to DHCP on default but I've tried static and used the router IP along with the DNS from my PC.

The DHCP setting normally allows you to control manual setting of an IP address on your device, plus also things like preferred DNS server, etc... I'd suggest you set all of those to default/automatic for a while on all your devices/PCs, so that they all get what your home wifi router tries to tell them what to use. In your home wifi router, I'd suggest you set it up for a bit to default/automatically get DNS details from your ISP, not any manually defined DNS server or proxy or VPN or anything like that, and not either the google or cloudfare DNS servers. Then, reboot everything. If everything then seems to then work fine, then something might be off with some of how you've tried to set things up for using manual DNS preferences, or how all the different settings interact.

It could be that on your PC you may have also inadvertently installed some sort of DNS service/app that is trying to handle all DNS requests on your home LAN/network, and maybe that is interfering with some of the DNS requests or things or not fully setup, and hence why the problem appeared to go away momentarily when you rebooted the PC.

 

[Aesthete18]

The DHCP setting normally allows you to control manual setting of an IP address on your device, plus also things like preferred DNS server, etc... I'd suggest you set all of those to default/automatic for a while on all your devices/PCs, so that they all get what your home wifi router tries to tell them what to use. In your home wifi router, I'd suggest you set it up for a bit to default/automatically get DNS details from your ISP, not any manually defined DNS server or proxy or VPN or anything like that, and not either the google or cloudfare DNS servers. Then, reboot everything. If everything then seems to then work fine, then something might be off with some of how you've tried to set things up for using manual DNS preferences, or how all the different settings interact.

It could be that on your PC you may have also inadvertently installed some sort of DNS service/app that is trying to handle all DNS requests on your home LAN/network, and maybe that is interfering with some of the DNS requests or things or not fully setup, and hence why the problem appeared to go away momentarily when you rebooted the PC.

I tried it out. Set DNS to auto on PC then turned off PC for few hours, turned off wifi and forget network on phone as well. Reconnected everything, still not fixed unfortunately.

 

[spARTacus]

I tried it out. Set DNS to auto on PC then turned off PC for few hours, turned off wifi and forget network on phone as well. Reconnected everything, still not fixed unfortunately.

Did you check the settings in your router, if those are set to use a manually defined DNS address or set to use DNS from your ISP? Did you try everything once reset with leaving your PC off, with also leaving the Warp App off?

 

[Aesthete18]

Did you check the settings in your router, if those are set to use a manually defined DNS address or set to use DNS from your ISP? Did you try everything once reset with leaving your PC off, with also leaving the Warp App off?

I'm not sure where to check the router settings. What I did was changed it at control panel>network and internet>network and sharing center>adapter settings. I set it back to automatic, I assume DNS greyed out means it will use the ISP one.

The Warp app was off but I didn't leave the PC off. I will try it again if you could guide me on how to check the settings in my router.

 

[spARTacus]

I'm not sure where to check the router settings. What I did was changed it at control panel>network and internet>network and sharing center>adapter settings. I set it back to automatic, I assume DNS greyed out means it will use the ISP one.

The Warp app was off but I didn't leave the PC off. I will try it again if you could guide me on how to check the settings in my router.

You seem to be describing the settings on your PC (Windows), for that specific device only. You'd probably need to login to the interface page of your home router, to confirm the settings in it, it as a device and for what it is serving up to your home network. There will normally be settings in your home router for such. If you don't know how to login to your home router, then chances are it is setup for use of defaults, unless the Warp app or something else auto configured it for something different (might depend on what that Warp app does).

 

[Kizzy Catwoman]

Usually you access your router through a browser. What is the make and model of your router? We may be able to find the up address you need to login to the router. You need to be connected to the router to access it's admin page via browser.

 

[Laura Knotek]

Usually it is 192.168.0.1 or 192.168.1.1

 

[Aesthete18]

You seem to be describing the settings on your PC (Windows), for that specific device only. You'd probably need to login to the interface page of your home router, to confirm the settings in it, it as a device and for what it is serving up to your home network. There will normally be settings in your home router for such. If you don't know how to login to your home router, then chances are it is setup for use of defaults, unless the Warp app or something else auto configured it for something different (might depend on what that Warp app does).

This is true, I am describing the Windows settings.

I've never changed anything outside the DNS in the Windows settings, I'm not that savvy with this stuff so I am sure it's all the default stuff.

The Warp app was something I found after 3 weeks of having this problem with my phone. So the problem predates the app.

Edit: I don't know what the Warp app does but it solves the problems in the video. All I know is it's not related to DNS in the app because if I switch on the "DNS-only" mode, the problem isn't solved. Unfortunately, the Warp app, does have issues with logging into some apps and interferes with the other device's connection (PS4), so I can't use it as a permanent solution.

 

[Aesthete18]

Usually you access your router through a browser. What is the make and model of your router? We may be able to find the up address you need to login to the router. You need to be connected to the router to access it's admin page via browser.

I'm not sure which is the modem and which is the router but one is Onu-Huawei-HG8240w and the other is D-Link DIR-850L.

 

[Kizzy Catwoman]

Here is information on your router. It is the D Link device.

https://www.192-168-1-1-ip.co/router/d-link/dir-850l/6110/