New to S3 with major issues.

[meyerweb#CB]

Good. Sometimes it takes persistence, but Sprint will, most of the time, eventually do the right thing.

 

[Ron Zombie]

Picked up my 2nd replacement Phone Thursday and it has been night and day! They still didn't want to admit there was an issue with my Phone but all is well now. My first replacement was a referb the new one is not.

 

[Keith Patrick]

Good to hear. Glad everything worked out for you.

Sent from my SPH-L710 using Android Central Forums

 

[meyerweb#CB]

+1

Glad they did the right thing.

 

[Ntchwaidumela]

The Factory Reset didn't work so they ordered me a new Phone.

Call Sprint Customer Service and explain the situation to them. Ask to speak with retention. Tell them you're not happy. They may give you a credit or something for your inconvenience.

Sent from my ASUS Transformer Pad TF300T using Tapatalk HD

 

[jenluvs2sing]

Call Sprint Customer Service and explain the situation to them. Ask to speak with retention. Tell them you're not happy. They may give you a credit or something for your inconvenience.

Sent from my ASUS Transformer Pad TF300T using Tapatalk HD

Retention is a joke. I had 5 refurb phones in 6 months, told retention that I would leave they said bye. Sprint has really become a joke. I cannot tell you how many phone calls I made between January and last week just to get them to let me upgrade early, also a joke since my upgrade is in July and I've been with them for 12 years. I've come to hate these people.

I'm sorry you had a bad tech, the one at my store is a genius and supremely fluent in sarcasm so we get along well. My GS3 has been genius, haven't even had it a week but I'm ridiculously in love. Hope everything works for you now!

 

[meyerweb#CB]

Interesting, My experience has been completely different. I called to have the CSD reset on my son's line, so he could upgrade early. It took 3 people before I got to someone who could actually do it, but that person did it cheerfully. I do find, in general, that threatening a large company accomplishes nothing, but saying please and thank you, repeatedly, goes pretty far. The customer service supervisors have a fair bit of leeway, but if, by the time you get to them, your customer record is full of comments like "real jerk" you can forget about getting special treatment.

 

[jenluvs2sing]

Interesting, My experience has been completely different. I called to have the CSD reset on my son's line, so he could upgrade early. It took 3 people before I got to someone who could actually do it, but that person did it cheerfully. I do find, in general, that threatening a large company accomplishes nothing, but saying please and thank you, repeatedly, goes pretty far. The customer service supervisors have a fair bit of leeway, but if, by the time you get to them, your customer record is full of comments like "real jerk" you can forget about getting special treatment.

I worked in customer service for 17 years, trust me, I wasn't a jerk to anyone. I was polite but made the point that making me pay an early termination fee to be able to upgrade after they'd sent me numerous refurbished phones, or numerous pieces of garbage, was insane, also because I'd been a customer for 12 years and was going to sign another 2 year contract making me pay an early term fee to try to avoid further issues was insane. Finally got what I could only assume was a 4th tier supervisor who worked with me to get the early term fee down to $15 which I couldn't argue with. Much better than $175. To say I made 40 to 50 calls between January and last week is not unreasonable. And honestly, for as many times as they said they valued my being a loyal customer for me to say I'd go to Verizon and they basically said ok, bye, really made me angry. If I'd heard "I understand your frustration" one more time my head was going to explode. The whole point is everything is a script and no one ever goes off it. Such a joke.

Btw, I did sign a new 2 year contract so I'm not going anywhere anytime soon.

 

[jesmann]

Which store did you deal with. I assume you also posted this on SprintUsers and trying to get the answer asap as I wish Sprint would do this swap for me.

 

[jesmann]

I really am starting to hate Sprint.