Nexus 6p and Marshmallow bug (blacks not black in videos)

[scott5626]

I received my Nexus 6p directly from Huawei yesterday. I love the phone but I noticed immediately when watching videos that the typical Amoled blacks didn't look right. I did a Google search and discovered there's a bug or a hardware failure in some Nexus 6p's that make blacks appear grayish.

Apparently the bug is tied to Marshmallow and is also affected the 5x and cast players. There's quite a big discussion going on about it in xda and official Google Nexus boards. It's extremely frustrating to have blacks look so horrible. I am considering sending the Nexus back but if a fix is coming soon I'd like to keep it. I contacted Google in hopes to discover there was a remedy in the works but I wasn't given encouraging advice. I was told to contact Huawei. I will post pics in a bit of what I am experiencing.

This is my Nexus 6p and a Galaxy s4 on a dead pixel test video. As you can see the video is stopped at the same time with a black screen displayed correctly on the Samsung.

Link to the video...if you have an amoled screen the at 1:01 the pixels should shut down and the image should be pitch black. https://www.youtube.com/watch?v=jsLZSnKdWaY
http://forum.xda-developers.com/nexus-5x/help/kernel-bug-causing-videos-to-appear-t3253555

 

[Civuck]

Some of us actually didn't originally have the black level problem when we first got our phones. It was a subsequent update that broke it. However, it appears to be a very straightforward fix that I expect Google will address quickly. Some customers have already done it themselves.

 

[scott5626]

Some of us actually didn't originally have the black level problem when we first got our phones. It was a subsequent update that broke it. However, it appears to be a very straightforward fix that I expect Google will address quickly. Some customers have already done it themselves.

If it was addressed quickly it would already be fixed. Very annoying.

 

[Civuck]

"Quickly" is relative. These sorts of bugs will get put into a development sprint cycle. As this is a non security related issue, I suspect Google is trying to collect and address as many launch bugs as possible for the 6P's first major update. At this point I would rather Google take a bit more time and get as many fixes out there in one big service pack update.

 

[scott5626]

I guess this bug also affects Nexus players rendering useless unless you don't mind terrible picture quality.